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Fix Microsoft Sway Newsletter Not Displaying or Refreshing

Bushra Parveen Oct 1, 2026 868 views

Question details

Users are unable to view or interact with Microsoft Sway newsletters and presentations due to continuous loading or refresh loops.

Product: Microsoft Sway
Device & OS: not provided
Scenario: Opening or sharing a Sway newsletter via a web browser.
Observed behavior: The Sway presentation fails to load, repeatedly prompts the user to refresh the page, or remains completely unavailable to shared viewers.

Before you start

Ensure you have a stable internet connection and try opening the Sway presentation in a private or incognito browsing window to quickly verify if browser extensions are causing the interference.

Solution 1Recommended

Clear Browser Cache and Cookies in Google Chrome

Clearing your browser's cached data can resolve display and loading issues caused by corrupted or outdated temporary files.

Browser cache issues are one of the most common reasons web-based applications like Microsoft Sway fail to load correctly. Using a supported browser like Google Chrome and clearing its site data acts as an effective temporary workaround.

Open Chrome Settings

Click the three vertical dots in the top right corner of your Google Chrome browser and select Settings from the dropdown menu.

Navigate to Privacy and Security

On the left sidebar, click on Privacy and security, then select Clear browsing data.

Select Data to Clear

In the pop-up window, check the boxes for 'Cookies and other site data' and 'Cached images and files'. Set the time range to 'All time'.

Clear Data and Restart

Click the Clear data button. Once finished, close the browser completely, reopen it, and try accessing the Sway link again.

Clear Browser Cache and Cookies in Google Chrome

Sign-in Required: Clearing cookies will sign you out of your current Microsoft 365 session. You will need to sign back in with your credentials to view private Sway presentations.

Solution 2

Check Microsoft Service Health

Verify if there is an active Microsoft service incident affecting Sway's loading and performance.

Free Microsoft Office alternative

Create and Share Reliable Presentations with WPS Office

If you frequently encounter loading issues with cloud-based tools like Microsoft Sway, consider using WPS Office. It is a lightweight, fast, and highly reliable alternative for creating professional presentations and documents that you can easily share offline or online.

1. Install WPS Office: Download and install the free version of WPS Office from the official website.
2. Open WPS Presentation: Launch the suite and select WPS Presentation to start a new project.
3. Choose a Template: Browse the extensive template library to find a design that fits your newsletter or presentation style.
4. Export and Share: Once your content is ready, save it as a .pptx file or export it as a PDF for guaranteed, uninterrupted viewing by your audience.

Avoid cloud-loading errors by creating robust, local, and easily exportable presentations.Fully compatible with Microsoft PowerPoint (.ppt, .pptx) formats for seamless editing.Rich library of free, professional presentation templates ready for your newsletters and reports.Lightweight design that runs smoothly even on older devices without internet dependency.

microsoft office alternative - wps office

Frequently Asked Questions

Why does my Microsoft Sway say 'Refresh to continue'?

This error usually occurs due to a corrupted browser cache, an unstable network connection, or a temporary Microsoft server outage interrupting the service. Clearing your browser cache or switching to a different browser often fixes the localized issues.

How can I share my newsletter if Microsoft Sway is completely down?

If Microsoft Sway is experiencing a service incident, you will have to wait for the servers to recover. To prevent future delays, you can export your final Sway as a PDF or Word document when it is working, or build your newsletters using robust alternatives like WPS Presentation.

Is Sway being retired by Microsoft?

As of now, Microsoft has not announced an official retirement date for Sway. However, because it occasionally suffers from service incidents, users often experience sluggish performance or loading failures during peak server outages.

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