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Fix Missing Samsung Notes Feed Button in OneNote Web
Question details
The user is unable to find the Samsung Notes Feed button in OneNote on the web when using Microsoft Edge.
- Product
- OneNote Web, Microsoft Edge
- Device & OS
- not provided
- Scenario
- The user is attempting to access synced Samsung Notes through the OneNote web interface in Microsoft Edge.
- Observed behavior
- The Feed button is missing from the OneNote web interface, even though synchronization works properly in OneNote for Android.
Ensure that your Samsung Notes are properly synced with your Microsoft account on your mobile device and that you are logged into the exact same account on OneNote web.
Clear Microsoft Edge Cache and Re-authenticate
Refreshing your browser's cached data and starting a new session can resolve temporary interface glitches causing the Feed button to disappear.
Often, a browser will load outdated interface components from its cache, which can cause newly integrated features like the Samsung Notes Feed to remain hidden. Clearing this data forces the browser to load the latest version of the webpage.
In OneNote on the web, click your profile picture in the top right corner of the screen and select 'Sign out'.
Open Microsoft Edge, press Ctrl + Shift + Del to open the 'Clear browsing data' menu. Select 'Cached images and files' and click 'Clear now'.
Close all Microsoft Edge windows, reopen the browser, navigate back to OneNote web, and sign in again to check if the Feed button appears.
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Frequently Asked Questions
Why does Samsung Notes sync to OneNote Android but not the web version?
The integration relies on cloud synchronization and specific app updates. If the web version is missing the Feed button, it is usually due to browser cache conflicts, account type restrictions (such as enterprise accounts), or regional feature rollout differences.
Where is the Feed button supposed to be located in OneNote on the web?
When the feature is available and fully rolled out to your account, the Feed icon typically appears in the top right corner of the OneNote web interface, near your profile picture and the settings gear icon.
Can I access my Samsung Notes on a PC without using OneNote web?
Yes, if you use a Windows PC, you can install the official Samsung Notes app directly from the Microsoft Store. Once signed in with your Samsung account, you can directly view and edit your synced notes natively on your desktop.
