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Fix Missing Street Field When Exporting Microsoft 365 Active-User Data

Maira Mehtab Sep 22, 2026 868 views

Question details

The user needs to export Microsoft 365 active-user data but finds that the Street field is missing from the exported results.

Product: Microsoft 365 Admin Center
Device & OS: not provided
Scenario: Exporting administrative active-user reports and data from Microsoft 365.
Observed behavior: The Street field no longer appears in the exported active-user data, even though the user has full administrator permissions.

Before you start

Verify that your account currently holds Global Administrator or appropriate Report Reader permissions in the Microsoft 365 tenant before investigating export issues.

Solution 1Recommended

Create a Service Request in Microsoft 365 Admin Center

Contact Microsoft Support directly to investigate permissions, backend reporting changes, and restore the missing export fields for your tenant.

Since this issue involves backend reporting behavior and missing data fields in the admin center, it cannot be fixed via local settings. Microsoft Support has the specific diagnostic tools to investigate tenant-level export anomalies.

Access the Admin Center

Navigate to Help & Support

Click on the 'Support' icon in the lower-right corner or select 'Help & support' from the left-hand navigation menu.

Open a Service Request

Type a brief description of the issue (e.g., 'Missing Street field in active-user export') and follow the prompts to contact support and create a new service request.

Provide Investigation Details

In your ticket, include the export type, affected tenant information, the approximate date the field disappeared, and an example of the missing Street data to help the support team resolve it quickly.

Information Required: Gathering exact timestamps and examples of affected user accounts before submitting the ticket will significantly speed up Microsoft's investigation process.

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Manage Your Exported Admin Data with WPS Office

While Microsoft Support resolves your 365 admin reporting issues, you can easily view, format, and analyze your exported active-user CSV and Excel data using WPS Office. It's a free, lightweight, and highly compatible suite that seamlessly handles Microsoft Office formats.

1. Download WPS Office: Install WPS Office for free on your Windows, Mac, or Linux device.
2. Open Exported Reports: Launch WPS Spreadsheet and open the CSV or XLSX active-user file exported from Microsoft 365.
3. Analyze Data: Use built-in data sorting, filtering, and pivot tables to organize your user attributes efficiently.

Fully compatible with Microsoft Excel (.xlsx, .csv) for viewing and analyzing exported admin reports.Lightweight design ensures fast loading of large administrative data sets.Familiar user interface requires no learning curve to start filtering and sorting user data.Completely free alternative to manage spreadsheets, documents, and presentations offline.

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Frequently Asked Questions

Why did the Street field disappear from my Microsoft 365 export?

Microsoft frequently updates its admin center reporting features and privacy protocols. These backend updates can occasionally cause specific user attributes, like the Street field, to be hidden or temporarily removed from standard exports, requiring support intervention.

What permissions are required to export active-user data?

To export comprehensive active-user lists, you typically need to be assigned the Global Administrator, User Administrator, or Report Reader role within the Microsoft 365 admin center.

Can I use PowerShell to export user data including street addresses?

Yes. While the admin center UI might be missing the field, administrators can often bypass this by using the Exchange Online PowerShell module or Microsoft Graph PowerShell. Running cmdlets like 'Get-MgUser' can export detailed user properties, including physical delivery office addresses and street information.

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