OneDrive File Issues

Fix OneDrive Android App Not Displaying Photos and Videos

Maira Mehtab Sep 22, 2026 868 views

Question details

Users are unable to view certain photos and videos in the OneDrive Android app, seeing only thumbnails or unusual symbols instead of the actual media.

Product: Microsoft OneDrive
Device & OS: Android
Scenario: Attempting to open synced or backed-up photos and videos within the mobile app.
Observed behavior: The media files display as thumbnails or error symbols and refuse to open in the app, despite working perfectly fine in a web browser or on other devices.

Before you start

Verify that the affected photos and videos can be opened normally by logging into the OneDrive web portal through your mobile browser to rule out file corruption.

Solution 1Recommended

Uninstall Microsoft Intune (Workaround)

For users in enterprise or managed environments, the Intune Company Portal app has been identified as a conflicting factor causing media display bugs.

Multiple users have reported that the presence of Microsoft Intune on Android devices conflicts with OneDrive's media handling. Removing it serves as a temporary workaround until an official fix is released.

Open Device Settings

Navigate to your Android device's Settings app and select 'Apps' or 'App Management'.

Locate Intune Company Portal

Scroll through the list of installed applications and tap on 'Intune Company Portal'.

Uninstall the App

Tap the 'Uninstall' button at the bottom of the screen and confirm your choice. Once removed, restart your device and test the OneDrive app.

Corporate Device Warning: If your device is managed by your employer, uninstalling Intune may remove access to other corporate resources. Check with your IT department first.

Solution 2

Access Media via Web Browser

While waiting for an official Microsoft patch for the Android app, bypass the application completely to access your files.

Solution 3

Update the OneDrive App and Android OS

Microsoft is actively investigating this Android thumbnail issue. Keeping your software updated ensures you receive the patch as soon as it is deployed.

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Frequently Asked Questions

Why does clearing the OneDrive app cache not fix the photo display issue?

This specific error is tied to a bug in how the OneDrive application processes and requests Android media thumbnails rather than a corrupted local cache. Clearing the cache or reinstalling the app generally does not resolve this underlying code issue.

Does this thumbnail error affect OneDrive on iOS or Windows?

No, this particular media playback and thumbnail bug is currently isolated to the OneDrive Android application. Your files remain completely intact and can be accessed normally on iOS devices, Windows PCs, or via any web browser.

Will uninstalling Microsoft Intune delete my personal files?

No, uninstalling the Intune Company Portal app only removes the corporate management profile from your mobile device. Your personal files and OneDrive cloud data will remain perfectly safe and untouched in your Microsoft account.

Document & File Issues