'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Fix PL-300 Exam Showing as In Progress After Passing
Question details
The user passed the PL-300 Microsoft Power BI exam, but the Pearson VUE dashboard still incorrectly shows the exam status as 'In Progress'.
- Product
- Microsoft Certification
- Device & OS
- not provided
- Scenario
- Waiting to receive the PL-300 certification badge and updated transcript after successfully completing the exam.
- Observed behavior
- Two days after passing, the exam status is stuck on 'In Progress' on Pearson VUE, and the certificate and badge link have not arrived.
Ensure you have your Pearson VUE score report saved, your Microsoft Certification ID (MCID) ready, and verify you are logging in with the exact same Microsoft account used to schedule the exam.
Verify Results in the Microsoft Credentials Dashboard
Check your Microsoft Learn profile rather than Pearson VUE, as Pearson VUE's system may experience delays syncing statuses after the test ends.
While Pearson VUE administers the exam, your official certification status is managed by Microsoft. It can take up to 72 hours for systems to fully synchronize.
Allow at least 48 to 72 hours to pass from the time you completed the PL-300 exam.
Go to the Microsoft Learn website and sign in using the exact personal Microsoft account associated with your exam registration.
Click on your profile avatar in the top right corner and select 'Profile' from the dropdown menu.
Click on 'Credentials' (or 'Certifications') in the left-hand navigation menu to see if your PL-300 certification badge and transcript have been updated.
Contact Microsoft Certification Support
If 72 hours have passed and your status remains 'In Progress', you must open a ticket with Microsoft Certification Support to manually update your profile.
Update Your Resume with Your New PL-300 Certification Using WPS Office
While you wait for Microsoft to update your exam status, it is a great time to update your resume and organize your Power BI data analysis notes. WPS Office is a free, lightweight suite that provides an excellent alternative to Microsoft Office, offering seamless compatibility and a familiar interface.
- 1. Download and Install: Visit the WPS official website to download and install WPS Office for free.
- 2. Open Your Resume: Launch WPS Writer and open your existing resume document.
- 3. Add Your Credential: Add your new 'Microsoft Certified: Power BI Data Analyst Associate' title and save the file in .docx or export it as a PDF.
Frequently Asked Questions
How long does it take for a Microsoft exam to show as completed?
It typically takes up to 48 hours for Pearson VUE to send the final exam results to Microsoft. However, occasionally it can take up to 72 hours (or up to 7 days in rare technical glitches) for your Microsoft Credentials dashboard to fully reflect the passed status and issue the badge.
How do I download my Pearson VUE score report?
Log in to your Pearson VUE candidate dashboard by navigating through your Microsoft Learn profile. Go to your exam history and select 'View score reports'. You can download the PDF proving you passed the PL-300, even if the status still says 'In Progress'.
Why are my Microsoft certifications completely missing from my dashboard?
This usually happens if you log in with a different Microsoft account than the one you used to register for the exam. It can also happen if you accidentally created multiple Certification Profiles (MCIDs). You will need to contact Microsoft Support to merge the accounts.
