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Fix Saved Signature Missing in Adobe Acrobat E-Signature
Question details
The user cannot find their previously saved signature when attempting to sign documents received via an e-signature request in the mobile app.
- Product
- Adobe Acrobat
- Device & OS
- iOS and Android
- Scenario
- Signing a PDF document received through an e-signature request on a mobile device.
- Observed behavior
- The saved signature is missing or fails to display, preventing the user from quickly signing the document.
Verify that you are logged into the correct Adobe account where the signature was originally created, and ensure you have an active internet connection to sync your profile data.
Update the Adobe Acrobat Mobile App
Updating to version 24.09.00 or later resolves known bugs that prevent saved signatures from syncing or displaying properly.
Older versions of the Adobe Acrobat app may experience synchronization issues with e-signature requests. Installing the latest update ensures compatibility and restores missing features.
Open Adobe Acrobat, tap your Profile icon, and select 'About Adobe Acrobat' to see if your version is below 24.09.00.
Navigate to the App Store on your iOS device or the Google Play Store on your Android device.
Search for 'Adobe Acrobat Reader' and tap the 'Update' button to install the latest version.
Once the update is fully installed, restart your mobile device to clear any residual cache.
Reopen the app, access your e-signature document, and check if the saved signature is now available.
Re-create Your Saved Signature
If the app update does not restore the signature, manually creating a new signature will allow you to bypass the issue and sign your current document.
Gather Diagnostics and Contact Support
If the problem persists across both iOS and Android platforms, reporting the bug directly to Adobe with visual proof will help them investigate further.
Sign PDFs Seamlessly with WPS Office
If your mobile PDF app continues to fail, you can easily open, fill, and sign your documents using WPS Office. It provides a robust, built-in PDF reader that lets you securely save and apply your e-signatures across all devices without syncing errors.
- 1. Install WPS Office: Download and install the free WPS Office app on your mobile device or computer.
- 2. Open your document: Launch the app and open the PDF document you need to sign.
- 3. Access Fill & Sign: Navigate to the 'Fill & Sign' or 'Insert' tab and tap the 'Sign' button.
- 4. Create signature: Draw your signature directly on the screen or type it using the provided fonts.
- 5. Apply to PDF: Save the signature and tap anywhere on the document to securely place it.
Frequently Asked Questions
Why did my saved signature suddenly disappear?
Signatures may disappear due to app update glitches, session expirations that log you out of your account, or using an outdated version of the app that fails to sync with your cloud profile.
How do I find my Adobe Acrobat app version on mobile?
Open the Adobe Acrobat app, tap your Profile icon in the top corner, and select 'About Adobe Acrobat' to view the current version number installed on your device.
Does clearing the app cache restore missing signatures?
Clearing the app cache on Android can occasionally resolve syncing issues. Go to your phone's Settings > Apps > Adobe Acrobat > Storage, tap 'Clear Cache', and reopen the app.
Can I use a saved signature on multiple devices?
Yes, if you are logged into the exact same account and have cloud synchronization enabled, your saved signature will be available across all your connected devices.
