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Fix Viva Engage Search Pagination Showing the Same Results
Question details
The user is experiencing a search pagination glitch in Viva Engage where navigating to subsequent pages repeatedly displays the same results as the first page.
- Product
- Viva Engage (Yammer)
- Device & OS
- not provided
- Scenario
- Searching for specific content within the Viva Engage platform and attempting to view more results by clicking through the pagination.
- Observed behavior
- Search pagination is broken; the platform displays different page numbers but fails to load new content, instead showing the exact same search results as the initial page regardless of the web browser used.
Verify if this pagination problem occurs across multiple web browsers (such as Chrome, Edge, and Firefox) to confirm whether it is a local cache issue or a tenant-wide service failure.
Open a Support Request via Microsoft 365 Admin Center
Since this multi-browser issue indicates a service-side or tenant-specific error, your Microsoft 365 administrator must raise a support ticket for the responsible service team to investigate.
Viva Engage (formerly Yammer) search functionalities are tied to tenant-level indexing. When pagination fails across different browsers, it cannot be fixed via local troubleshooting.
If you do not have administrative privileges, reach out to your company's IT department or the assigned Microsoft 365 administrator.
Have the administrator sign in to the Microsoft 365 admin center using their administrative credentials.
Click on the 'Help and support' section to initiate a new service request through either phone or email support channels.
Report that 'Viva Engage search pagination displays the first page repeatedly.' Make sure to include the affected search terms, the web browsers tested, tenant details, timestamps of the issue, and screenshots of the broken pagination.
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Frequently Asked Questions
Why does Viva Engage show the same search results on page 2?
This happens due to a service-side bug or a tenant-specific indexing failure within the Microsoft 365 environment, which prevents the pagination feature from fetching the next batch of search results.
Can clearing my browser cache fix the Yammer search pagination issue?
If the pagination error occurs on only one browser, clearing the cache might help. However, if the same results repeat across multiple browsers (like Edge, Chrome, and Firefox), it is a server-side problem that requires a Microsoft support ticket.
What information should my administrator provide to Microsoft support?
The administrator should supply the specific search terms used, the list of browsers tested, tenant details, exact timestamps of when the issue occurred, and screenshots clearly showing the repeated results on different page numbers.
