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Fix Yammer Video Stuck on We Are Encoding Your Video

Khadija Khan Sep 30, 2026 868 views

Question details

Users are experiencing an issue where uploaded Yammer videos remain stuck in the encoding phase for an unusually long period.

How to Fix Yammer Videos Stuck on We Are Encoding Your Video

Product: Microsoft Yammer
Device & OS: not provided
Scenario: Uploading a video file to share in a Yammer post or community.
Observed behavior: The video displays a persistent message reading 'We are encoding your video. It will be available soon' for several days without completing.

Before you start

Verify that your internet connection is stable and ensure your uploaded video file format and size meet Yammer's supported specifications before assuming a backend failure.

Solution 1

Allow Time for Background Processing and Re-upload

Video encoding happens on Microsoft's servers and can occasionally be delayed by heavy server loads or temporary processing queues.

Wait for processing

Allow at least 24 to 48 hours for the video processing to complete naturally in the background.

Delete and re-upload

If the video is still stuck after several days, delete the original Yammer post and try uploading the video file again in a new post to trigger a fresh encoding process.

Solution 2Recommended

Submit a Microsoft 365 Service Request

If the video remains stuck for several days, your tenant administrator must contact Microsoft Support to resolve the backend server encoding failure.

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Frequently Asked Questions

Why does Yammer say 'We are encoding your video' for so long?

Yammer processes uploaded videos in the background to optimize them for smooth streaming across different devices and internet bandwidths. Occasionally, server-side glitches or heavy processing queues can cause this backend encoding to stall or fail, resulting in a persistent loading message.

Can I manually cancel a video upload that is stuck encoding in Yammer?

End-users cannot directly 'cancel' or restart the server-side encoding process once it begins. However, you can delete the original Yammer post containing the stuck video, which effectively removes it, and then attempt to upload the file again.

What video formats does Yammer support to prevent encoding errors?

To minimize encoding issues and ensure seamless background processing, it is highly recommended to upload videos in widely supported web formats such as .mp4 or .mov. Also, ensure the file size does not exceed the maximum upload limit set by your organization's Microsoft 365 policies.

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