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How Many AI Builder Credits Does a Dynamics 365 Business Card Scan Use?

Rana Garcia Sep 28, 2026 868 views

Question details

The user needs to determine the exact number of AI Builder credits consumed when using the business card scanning feature within a Dynamics 365 model-driven app.

How Many AI Builder Credits Does a Dynamics 365 Business Card Scan Use?

Product: Dynamics 365
Device & OS: not provided
Scenario: Estimating or calculating AI Builder credit usage for the business card scanner component in Dynamics 365.
Observed behavior: Understanding the applicable AI Builder licensing rules and credit costs associated with specific Dynamics 365 Sales Enterprise configurations.

Before you start

Before seeking a definitive answer, ensure you have your current Dynamics 365 Sales Enterprise licensing details and your specific model-driven app environment information on hand.

Solution 1Recommended

Consult the Official Dynamics 365 Community

Because AI Builder credit costs can vary based on your specific enterprise license, included capacities, and exact configuration, contacting specialists in the Dynamics 365 Community is the most reliable way to get an accurate credit breakdown.

Microsoft frequently updates its licensing models. Some Dynamics 365 Sales Enterprise plans include a base allocation of AI Builder credits or a specific number of free business card scans per month. Exceeding this limit usually requires purchasing an AI Builder capacity add-on.

Gather your license details

Document your current Dynamics 365 Sales Enterprise licensing configuration, noting any existing AI Builder capacity add-ons your organization has already purchased.

Visit the Dynamics 365 Community

Navigate to the official Microsoft Dynamics 365 Community online forums (community.dynamics.com).

Create a detailed inquiry

Submit a new post detailing your specific business card scanning scenario, your app type (model-driven), and your license configuration. Ask the community specialists to confirm the exact AI Builder credit cost per scan for your setup.

Consult the Official Dynamics 365 Community

Microsoft Support: If you manage a large enterprise deployment, you can also open a direct support ticket via the Power Platform Admin Center for official licensing clarification.

Solution 2

Use the Microsoft AI Builder Calculator

Microsoft provides an online AI Builder calculator tool that can help estimate credit consumption for standard AI models, including the business card reader.

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Frequently Asked Questions

Do all Dynamics 365 users need to buy an AI Builder add-on for business card scanning?

Not necessarily. Certain Dynamics 365 Sales Enterprise and Premium licenses include a limited number of business card scans or base AI Builder credits per month. You only need to purchase an add-on if you exceed this included capacity.

Can I monitor my AI Builder credit consumption?

Yes, administrators can monitor AI Builder credit consumption and remaining capacity by logging into the Power Platform admin center and navigating to the Resources and Capacity section.

Are business card scans calculated per extracted field or per card?

AI Builder typically calculates consumption per transaction or per physical card processed by the business card reader model, rather than charging for every individual data field extracted.

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