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How to Disable the Microsoft 365 Tour Guide on Office.com
Question details
Users are experiencing a persistent Microsoft 365 tour guide popup on the Office.com home page that reappears even after being dismissed.
- Product
- Microsoft 365 (Office.com)
- Device & OS
- not provided
- Scenario
- Navigating the Office.com web interface without being interrupted by the recurring welcome tour.
- Observed behavior
- The Microsoft 365 tour guide repeatedly appears on the Office.com home page after it is dismissed, completed, or upon signing out and back in, across multiple browsers and devices.
Since this is a web-based issue on Office.com, ensure your browser is up to date and check if any strict privacy settings or extensions are blocking site cookies, which might prevent your preferences from being saved.
Dismiss the Tour and Report to Microsoft Support
Since this is a server-side web application issue with Office.com, standard desktop fixes will not work. Reporting the bug to Microsoft is the most effective approach.
Because the tour guide appears on the Office.com web platform, local computer fixes like registry edits, repairing the Office installation, or reinstalling the desktop apps will not resolve the problem. The issue is linked to how the web application stores user session data.
Click 'Got it' or the 'X' icon to dismiss the tour guide temporarily so you can access your web applications.
Click the '?' (Help) icon located in the top right corner of the Office.com interface.
Select 'Support' or 'Feedback' to inform Microsoft that the tour guide is persistently reappearing across multiple logins and browsers.
Allow Cookies and Clear Browser Cache
Ensure your browser is properly saving the cookies required for Office.com to remember that you have already completed the tour.
Switch to WPS Office for a Distraction-Free Experience
Tired of web application glitches and recurring popups on Office.com? WPS Office offers a stable, lightweight, and completely free desktop and mobile alternative. Enjoy a seamless offline and online office experience without the hassle of persistent web tours.
- 1. Download WPS Office: Visit the official WPS website and download the free installation package for your operating system.
- 2. Install the Software: Run the installer and follow the simple on-screen prompts to set up WPS Office on your computer.
- 3. Open Your Files Directly: Launch WPS Office and open your Word, Excel, or PowerPoint files directly without any web-based interruptions or tour guides.
Frequently Asked Questions
Will reinstalling Microsoft Office stop the tour guide on Office.com?
No. The recurring tour guide is a web application issue specific to Office.com. Reinstalling, repairing, or resetting the registry for your desktop Office applications will not affect the website's behavior.
Why does the Microsoft 365 tour guide keep reappearing?
This usually happens due to a bug in the Office.com web application where it fails to register your account's preference that you have completed or dismissed the tour. It can also occur if your web browser is actively blocking the cookies that save this status.
Does changing my web browser fix the Office.com tour glitch?
Typically, no. Users have reported that this specific issue persists across multiple browsers (like Chrome, Edge, and Firefox) and across different computers, indicating it is a server-side issue with Microsoft's web platform rather than a localized browser problem.
