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How to Find Premier Access ID or Contract ID for Power Platform Support
Question details
The user is blocked from creating a Power Platform support case because the portal requires a Premier Access ID and Contract ID, which are missing and undocumented for their online environment.
- Product
- Microsoft Power Platform
- Device & OS
- not provided
- Scenario
- Attempting to create a technical support case for a Power Platform online environment.
- Observed behavior
- The support portal prompts for a Premier Access ID and Contract ID to proceed with ticket creation, effectively preventing users without these details from getting assistance.
Verify whether your organization actually has an active Microsoft Premier Support or Unified Support agreement before attempting to locate these specific identifiers.
Retrieve Your Premier Support Credentials
Use this method if you know your organization pays for a Microsoft Premier Support subscription.
A Premier Access ID identifies a Microsoft Premier Support customer, while a Contract ID identifies the specific support agreement.
These details are usually provided during the initial enterprise setup and managed by specific administrators.
Log into the Microsoft Premier Support portal to view your contract details and locate your Access ID and Contract ID on the dashboard.
Search your administrative email inbox for terms like 'Premier Access ID' or 'Microsoft Support Contract' to find the initial provisioning emails.
If you cannot find the credentials online, reach out to your designated Microsoft sales representative or Technical Account Manager (TAM) to request the IDs.
Open a Support Request via Microsoft 365 Admin Center
Use this alternative method if you do not have Premier Support or cannot locate the IDs.
Switch to WPS Office for a Seamless and Lightweight Experience
While WPS Office cannot resolve Microsoft Power Platform enterprise ticketing issues, it serves as an exceptional, free alternative for your daily document productivity. Enjoy a highly compatible office suite without the friction of complex enterprise support contracts.
- 1. Download the Installer: Visit the official WPS Office website and download the correct version for your operating system.
- 2. Install WPS Office: Run the setup file and follow the on-screen prompts to install the lightweight suite in minutes.
- 3. Open Existing Office Files: Launch WPS Office and directly open your .docx, .xlsx, or .pptx files to edit them with full format preservation.
Frequently Asked Questions
What is a Microsoft Premier Access ID used for?
A Premier Access ID is a unique numeric or alphanumeric string assigned to Microsoft Premier Support customers. It is used in conjunction with a Contract ID to authenticate enterprise-level support requests and guarantee response times based on your agreement.
Can I get Power Platform support without a Premier contract?
Yes. If you do not have a Premier agreement, you can open a standard support case by logging into the Microsoft 365 admin center. You will use your standard Tenant ID instead of a Premier Access ID to log the request.
Where can I find my standard Microsoft Tenant ID?
You can locate your standard Tenant ID by logging into the Microsoft Entra admin center (formerly Azure Active Directory). It is listed under the Properties or Overview section of your primary tenant configuration.
