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How to Fix Clipchamp Export Stuck with Separated Audio
Question details
The user needs to resolve an issue where a trimmed video with a separated audio track fails to complete the export process in Microsoft Clipchamp.
- Product
- Microsoft Clipchamp
- Device & OS
- not provided
- Scenario
- Exporting a trimmed video imported from Microsoft Stream that contains a separated audio track.
- Observed behavior
- The video export process halts partway through and remains stuck for hours, even after attempting to change storage locations and lower the export video quality.
Ensure your web browser is updated to the latest version and verify that your internet connection is stable before attempting to export large video files.
Clear Cached Images and Files in Microsoft Edge
Clearing your browser's cache is the most effective way to resolve export stalling issues caused by corrupted temporary files.
Browser cache can sometimes become corrupted or bloated, directly interfering with web-based applications like Clipchamp. Clearing this data forces the browser to load fresh resources.
Click the three horizontal dots in the top-right corner of Microsoft Edge and select 'Settings' from the dropdown menu.
On the left sidebar, click on 'Privacy, search, and services'.
Scroll down to the 'Clear browsing data' section and click the 'Choose what to clear' button.
Check the box next to 'Cached images and files', ensure the time range is set to 'All time', and click 'Clear now'. Once finished, restart your browser and retry the Clipchamp export.
Try a Private Browsing Window or Alternative Browser
Using a private window helps bypass browser extensions or localized settings that might interfere with Clipchamp's rendering engine.
Export Without the Separate Audio Track
Temporarily removing the separated audio can help determine if a specific audio asset is causing the export to freeze.
Looking for a Lightweight Office Suite?
While troubleshooting media export issues in Microsoft apps, you might also be looking for a reliable, lightweight alternative for your daily document needs. WPS Office provides a free, highly compatible suite for Word, Excel, and PowerPoint files.
- 1. Download the Installer: Visit the official WPS Office website and click the free download button to get the lightweight installer.
- 2. Install the Software: Run the installer and follow the simple on-screen instructions to set up WPS Office on your device.
- 3. Open Your Office Files: Double-click any existing Microsoft Word, Excel, or PowerPoint file to open and edit it directly in WPS Office without formatting loss.
Frequently Asked Questions
Why does Clipchamp get stuck at 0% or stop midway through exporting?
Export freezes are often caused by browser cache conflicts, insufficient system memory, or corrupted media assets on the timeline (like unsupported separated audio tracks). Clearing your browser's cached images and files usually resolves the problem.
Can I export Clipchamp videos without an internet connection?
No, Clipchamp is a web-based application that requires an active and stable internet connection to process the rendering engine and save exports to your computer or cloud storage.
Does lowering video quality prevent export freezing?
While lowering the export resolution (e.g., from 1080p to 720p) reduces the processing load on your computer, it typically won't fix hard freezes caused by corrupted browser cache or broken audio assets on the timeline.
