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How to Fix Constant Error Messages in Microsoft Sway

WPS Editor Oct 1, 2026 868 views

Question details

The user is encountering repeated error messages such as 'Refresh page: Something went wrong' or 'Your Sway is no longer available' while editing and viewing presentations in Microsoft Sway.

How to Fix Constant Error Messages in Microsoft Sway

Product: Microsoft Sway
Device & OS: Mac
Scenario: Editing or playing presentations in Microsoft Sway across multiple web browsers.
Observed behavior: The application repeatedly interrupts the user with error messages, preventing normal editing and playback of the Sway presentation.

Before you start

Before proceeding, check your internet connection for stability and temporarily disable any browser extensions, such as ad blockers or strict privacy shields, which might interfere with Microsoft Sway's background scripts.

Solution 1Recommended

Clear Browser Cache and Cookies

Clearing your browser's cached data removes corrupted temporary files that frequently cause web apps like Microsoft Sway to crash or loop error messages.

Web browsers store temporary data to load sites faster. However, when Sway updates or if this stored data becomes corrupted, it can cause constant 'Refresh page' errors. This solution works for all major browsers including Chrome and Safari.

Open Browser Settings

In Google Chrome, click the three vertical dots in the top-right corner and select 'Settings'. If using Safari on a Mac, click 'Safari' in the top menu bar and select 'Settings' or 'Preferences'.

Navigate to Privacy Data

In Chrome, go to the 'Privacy and security' tab and click 'Clear browsing data'. In Safari, go to the 'Privacy' tab and click 'Manage Website Data'.

Clear Cache and Cookies

Select both 'Cookies and other site data' and 'Cached images and files'. Set the time range to 'All time' (if applicable) and click 'Clear data' or 'Remove All'.

Restart and Test

Close your browser completely, reopen it, navigate back to Microsoft Sway, and log in to see if the error persists.

Important: Clearing cookies will sign you out of most websites, so make sure you know your Microsoft account password before proceeding.

Solution 2

Document Error Details and Contact Microsoft Support

If local troubleshooting fails, the problem may be a server-side bug or an account-specific issue that only Microsoft Support can resolve.

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Try WPS Office for Seamless, Error-Free Presentations

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1. Download the Software: Visit the official WPS website and download the free desktop application for your Mac or Windows PC.
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3. Work Without Interruptions: Import your existing Microsoft Office files and edit them locally, ensuring your work is never interrupted by web server errors.

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Frequently Asked Questions

Why does Microsoft Sway keep saying 'Something went wrong'?

This error is typically triggered by a corrupted browser cache, an unstable internet connection disrupting the background sync, or temporary server-side outages on Microsoft's end.

Are my Sway presentations deleted if I see 'Your Sway is no longer available'?

Usually, no. This message often indicates a temporary failure to access the Microsoft server rather than actual data loss. Clearing your browser's cache and cookies or trying a different browser typically restores access to your content.

Can I use Microsoft Sway offline to prevent these errors?

No, Microsoft Sway is exclusively a cloud-based application and requires an active internet connection to edit or view projects. If you need reliable offline access, you should use desktop presentation software like WPS Presentation or Microsoft PowerPoint.

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