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How to Fix Could Not Get Roadmap Items Error in Project Online
Question details
Users are unable to import tasks into the Project Online roadmap due to an item retrieval error.
- Product
- Project Online
- Device & OS
- not provided
- Scenario
- Attempting to import project tasks into a roadmap in Project Online.
- Observed behavior
- The project connection succeeds, but a 'Couldn't get roadmap items from Project' error prevents any tasks from being imported.
Ensure that you are logged into Project Online with an account that has the necessary permissions to access and read the tasks in the affected project.
Verify Permissions and Publish Project Tasks
The most common cause of this error is that the project tasks have not been published, or the user lacks the required viewing permissions.
Even if the project is successfully connected to the roadmap, individual tasks will not be visible to the roadmap tool until they are officially published by the project manager.
Log into your Microsoft Project Online environment and navigate to the specific project that is failing to import items.
Review the task list to ensure that the tasks you want to import have been saved and explicitly published.
Click on 'File' and select 'Publish' to push the latest task updates to the server. Wait a few moments for the synchronization to complete.
Go back to your Project Online roadmap, refresh the web page, and attempt to add the roadmap items again.
Reconfigure the Roadmap Connection
Removing and re-adding the project connection can resolve temporary configuration glitches between the roadmap and the project database.
Escalate to Your Administrator
If standard troubleshooting fails, the issue may be caused by a temporary Microsoft 365 service degradation or complex tenant permission issues.
Manage Your Project Plans Effectively with WPS Office
While troubleshooting Project Online service errors, you can continue managing your project timelines, tasks, and team collaborations using WPS Office. It provides powerful spreadsheet tools and built-in Gantt chart templates as a lightweight alternative.
- 1. Download and install WPS Office: Get the free WPS Office suite from the official website and install it on your computer.
- 2. Open a project template: Launch WPS Spreadsheet, go to the Template Library, and search for 'Project Management' or 'Gantt Chart'.
- 3. Track your tasks: Customize the template with your task names, dates, and assignees, then save the file in .xlsx format to share with your team.
Frequently Asked Questions
Why does my project connect but fail to import roadmap items?
This commonly occurs when the project itself hasn't been fully published after tasks were added, or if your user account lacks the appropriate read permissions for the specific project tasks, despite having access to create connections.
What is a correlation ID in Project Online?
A correlation ID is a unique alphanumeric code generated by Microsoft 365 when a server-side error occurs. It helps IT administrators and Microsoft Support trace the exact cause of the failure in the system's backend logs.
How long does it take for published tasks to appear in the roadmap?
Under normal conditions, tasks should be available to import immediately after the project is published and the roadmap page is refreshed. However, temporary server delays in Microsoft 365 can occasionally cause sync times to take several minutes.
