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How to Fix Dynamics 365 Vendor Invoice Workflow Stuck Issue

Partner Editor Sep 27, 2026 869 views

Question details

The vendor invoice workflow is successfully submitted but fails to advance to the approval stage, remaining stuck in the Submitted status.

How to Fix Dynamics 365 Vendor Invoice Workflow Stuck Issue

Product: Microsoft Dynamics 365
Device & OS: not provided
Scenario: Submitting a vendor invoice for automated approval routing within Dynamics 365.
Observed behavior: The workflow history permanently remains in the 'Submitted' status without triggering the next approval step or notifying the approver.

Before you start

Before diving into complex backend configuration, verify that the designated approver's user account is currently active and that they possess the appropriate security roles to approve vendor invoices.

Solution 1Recommended

Consult the Official Dynamics 365 Community

Dynamics 365 workflows involve complex backend routing and infrastructure. The most effective course of action for persistent workflow issues is to consult specialized Microsoft engineers and community experts.

Since Dynamics 365 issues are highly specific to your organization's environment and module configurations, general office support resources are limited. The official community forum is actively monitored by Dynamics experts.

Navigate to the Community

Open your web browser and go to the official Dynamics 365 Community website at community.dynamics.com.

Select the appropriate forum

Choose the specific forum that matches your product module, such as 'Finance and Operations' or 'Supply Chain Management'.

Create a detailed thread

Post a new question detailing your issue. Be sure to include your Dynamics 365 version, specific workflow configuration details, and mention that the status is stuck on 'Submitted'.

Consult the Official Dynamics 365 Community

Include Error Logs: If you have access to workflow tracking details, include any hidden error messages in your forum post to get faster and more accurate assistance.

Solution 2

Verify Workflow Batch Job Status

Workflows often get stuck in the submitted state because the backend batch jobs responsible for processing workflow messages have stopped running.

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1. Download WPS Office: Visit the official WPS website and download the free installation package for your operating system.
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3. Open exported invoices: Launch WPS Spreadsheet and easily open any .xlsx or .csv files exported from Dynamics 365 to analyze your vendor data seamlessly.

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Frequently Asked Questions

Why do Dynamics 365 workflows get stuck in the Submitted state?

This usually happens when the Workflow Message Processing batch job is not running, there is an error in the conditional logic of the workflow, or the assigned approver lacks the necessary security roles to proceed.

How can I view the error details for a failed vendor invoice workflow?

Navigate to Common > Inquiries > Workflow > Workflow history. Select your specific vendor invoice workflow from the list and check the 'Tracking details' tab to view underlying error messages.

Can I recall a stuck vendor invoice workflow in Dynamics 365?

Yes, if a workflow is stuck and you are the originator, you can select the document, click on the 'Workflow' dropdown in the action pane, and choose 'Recall'. You can then make necessary corrections and resubmit the invoice.

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