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How to Fix Hyperlinks Not Working in Microsoft Planner Tasks
Question details
The user is unable to click or open external URLs (such as Salesforce links) that have been added to Microsoft Planner task details and cards.
- Product
- Microsoft Planner
- Device & OS
- Web browser, Microsoft Teams (Works on iPadOS)
- Scenario
- Attempting to open external hyperlinks directly from a task card or task details in Microsoft Planner.
- Observed behavior
- The links display correctly on the task cards and below the task title but are completely unclickable in the web and Teams versions, despite functioning normally on the iPadOS app.
Before you begin troubleshooting, ensure that the URLs entered into your Microsoft Planner tasks are correctly formatted with 'http://' or 'https://' prefixes, as improperly formatted text will not be recognized as a clickable link.
Check Browser Settings and Allow Pop-ups
Verify that your web browser is not blocking external redirects or pop-ups from the Microsoft Planner domain.
While this issue is recognized as a potential defect on Microsoft's end, overly strict browser privacy settings or ad-blockers can sometimes prevent external URLs from opening. Ensuring pop-ups are allowed for Office 365 services is a good first step.
Navigate to the settings menu of your primary web browser (e.g., Google Chrome, Microsoft Edge) and locate the 'Privacy and Security' section.
Find the 'Pop-ups and redirects' option and add 'tasks.office.com' to your allowed list to ensure Planner can open new tabs.
If the links remain unclickable, try opening Microsoft Planner in a different web browser or via an Incognito/Private window to rule out browser extension interference.
Report the Defect to the Microsoft Feedback Portal
Report the persistent hyperlink bug directly to Microsoft to help prioritize a backend fix.
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Frequently Asked Questions
Why do hyperlinks work in Microsoft Planner on iPadOS but not on my PC?
The iOS and iPadOS versions of Microsoft Planner utilize a different mobile rendering framework for task cards. The unclickable link issue on the web and Teams versions is due to a known back-end defect in how those specific platforms handle external link rendering and redirects.
Is there a fast workaround to open external links in Planner tasks while waiting for a fix?
Yes. As a temporary workaround, you can manually highlight the external URL text within the task description or comments, copy it to your clipboard (Ctrl+C), and paste it (Ctrl+V) directly into your web browser's address bar.
Can Microsoft Teams settings cause hyperlinks to break in Planner?
Microsoft Teams opens Planner within an embedded iframe, which can sometimes restrict external link redirects for security purposes. While opening Planner directly in an independent web browser can bypass standard iframe restrictions, this specific bug currently affects both the web browser and Teams interfaces.
Will clearing my browser cache fix the unclickable links in Planner?
No, clearing your cache is unlikely to resolve this issue. Because the bug has been reproduced by multiple users across different browsers and Teams environments, it is a structural defect that requires a back-end update from Microsoft rather than a localized cache problem.
