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How to Fix Microsoft AZ-900 Certification Not Showing

Tauseeq Magsi Oct 7, 2026 868 views

Question details

The user has successfully passed the Microsoft AZ-900 exam, but the certification completion is not appearing on their Microsoft profile.

How to Fix Microsoft AZ-900 Certification Not Showing

Product: Microsoft Certification
Device & OS: not provided
Scenario: Checking certification and exam status on a Microsoft profile after passing the AZ-900 test.
Observed behavior: The passed AZ-900 exam or certification completion is entirely missing from the Microsoft profile and cannot be viewed or downloaded.

Before you start

Gather your exam registration details, score report, exam date, and the exact Microsoft account email used during the certification process before reaching out to support.

Solution 1Recommended

Contact the Microsoft Credentials Community Support

Post your issue in the official Microsoft certification forum so specialists can investigate and link the missing AZ-900 completion to your profile.

Because certification records are managed directly by Microsoft, missing exams must be investigated by their dedicated certification support team. The community forum is the official channel for resolving these discrepancies.

Visit the Support Forum

Navigate to the Microsoft Credentials Community forum at https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_cert using your web browser.

Create a New Post

Provide Exam Details

In your post, include the exam date, delivery time zone, your score, registration details, and the Microsoft account used to take the certification.

Protect Personal Data

Ensure you omit highly sensitive personal information from your public post. A Microsoft moderator will initiate a private message if they need further private details to locate your profile.

Contact the Microsoft Credentials Community Support

Synchronization Delay: Keep in mind that it can take 24 to 48 hours for a newly passed exam to synchronize across Microsoft's systems and appear on your dashboard.

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Frequently Asked Questions

How long does it take for the AZ-900 certification to show up on my Microsoft profile?

Typically, it takes between 24 to 48 hours for your exam results and certification to synchronize and become visible on your Microsoft profile after successfully passing the exam.

Can I merge two Microsoft certification profiles?

Yes. If your missing certification is associated with a different email address, you can contact the Microsoft Credentials Community support team and request them to merge your duplicate certification profiles.

What information should I avoid posting in the Microsoft Credentials Community?

You should never post sensitive personal information such as your full physical address, phone number, government ID, or credit card details on the public forum.

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