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How to Fix Microsoft Forms Not Loading on Samsung Android Devices

Natalie Taylor Oct 22, 2026 868 views

Question details

Users are unable to open Microsoft Forms on Samsung Android devices because the page gets indefinitely stuck on the loading screen.

How to Fix Microsoft Forms Not Loading on Samsung Android Devices

Product: Microsoft Forms
Device & OS: Samsung Android
Scenario: Attempting to open a shared Microsoft Form link to view or submit answers using a mobile browser.
Observed behavior: The form remains stuck on the loading indicator without displaying the content or throwing a specific error message, even when testing alternative browsers or incognito mode.

Before you start

Ensure your Samsung device is connected to a stable Wi-Fi or mobile data network, and verify with the sender that the form link is currently active and has not expired.

Solution 1Recommended

Isolate the Issue and Clear Browser Data

Determine if the loading issue is isolated to your specific device, network, or the form itself, and clear problematic cache data.

Since alternative browsers and incognito modes have already been tested, the issue might stem from device-level network restrictions or an organization-level form configuration error.

Test with a different network connection

Swipe down from the top of your Samsung screen to access the Quick Settings panel. Turn off Wi-Fi and switch to Mobile Data (or vice versa) to see if a firewall or DNS issue is blocking the form from loading.

Clear the browser app cache

Go to your Android Settings > Apps. Scroll down and select the browser you are using (e.g., Chrome or Samsung Internet). Tap 'Storage' and then tap 'Clear cache' at the bottom right.

Check form accessibility with others

Ask colleagues or peers if they can open the exact same Microsoft Form link on their mobile devices. If they also experience the loading loop, the form itself may be corrupted or improperly configured by the creator.

Isolate the Issue and Clear Browser Data

Gathering details for further support: If an error code eventually appears after a long loading period, take a screenshot. This information is highly valuable when escalating the issue to your organization's IT department.

Solution 2

Verify Microsoft Account Sign-in and Permissions

Ensure you are properly authenticated, as forms restricted to organization members often fail to load if the browser cannot verify your identity.

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Create and Manage Documents Seamlessly with WPS Office

If you frequently encounter loading issues or compatibility barriers with Microsoft Forms and other Office web apps on your Android device, switch to WPS Office. It provides a highly compatible, free, and lightweight solution for all your document needs.

1. Download the app: Search for WPS Office in the Google Play Store and tap Install on your Samsung device.
2. Open your documents: Launch WPS Office to automatically scan and organize all your local and cloud-based Office files.
3. Create forms and sheets: Tap the '+' icon to instantly create new spreadsheets, documents, or data-collection forms without relying on a web browser.

Fully compatible with Microsoft Word, Excel, and PowerPoint file formatsLightweight mobile application optimized for all Samsung Android devicesCreate, edit, and share forms and documents without frustrating loading loopsFamiliar user interface that requires zero learning curve

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Frequently Asked Questions

Why is Microsoft Forms showing a blank screen on my Samsung phone?

A blank screen or infinite loading state usually indicates a browser cache conflict, an unstable internet connection, or an authentication error where the form requires you to be logged into a specific organizational account.

Does Microsoft Forms work on the default Samsung Internet browser?

Yes, Microsoft Forms is a web-based service and is fully supported on the default Samsung Internet browser, as well as Google Chrome for Android. If it fails to load, ensure your browser is updated to the latest version.

How can I fix a Microsoft Form that requires permission to view?

If a form restricts access, you must sign into your browser with an account that has been granted permission by the form's creator. Typically, this is your official work or school email address, not a personal Microsoft account.

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