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How to Fix MSN Premium Error Code 0x80045024 When Adding Accounts
Question details
The user is unable to add an additional member account to their MSN Premium membership and needs a solution for the recurring error code.
- Product
- MSN Premium
- Device & OS
- not provided
- Scenario
- Attempting to add an additional member account to an existing MSN Premium membership.
- Observed behavior
- The system displays Error Code 0x80045024 and prevents the new member account from being successfully added.
Ensure you have your Microsoft account credentials and active MSN Premium subscription details ready before contacting customer support.
Contact MSN Customer Support via Microsoft Support
Since Error 0x80045024 is an account-level or server-side issue, you must contact MSN Customer Support directly to resolve it.
This specific error indicates a syncing or validation failure on Microsoft's servers when trying to attach a new member to your subscription. Standard local troubleshooting will not fix this issue, so direct assistance from an MSN Support agent is required.
Go to the official Microsoft Support contact page at https://support.microsoft.com/en-us/home/contact using your web browser.
Type "Contact" in the search box on the page, then select 'Get help'. Next, click on 'Contact Support' or sign in to your Microsoft account.
Under the 'Products and services' dropdown menu, choose 'MSN'.
Under the 'Category' dropdown menu, select 'MSN Explore Premium/Dial-up Technical Support'.
Select 'Chat with a support agent in your web browser' to start a text conversation, or leave your phone number to request a direct callback from a support representative.
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Frequently Asked Questions
What does MSN Premium Error Code 0x80045024 mean?
This error code indicates an account-level or server-side synchronization issue that prevents you from adding a new member account to your existing MSN Premium membership.
Can I fix Error 0x80045024 on my own?
No, this error requires intervention from Microsoft's server side. You must contact MSN Customer Support to have them manually authorize or repair the account synchronization.
What if the MSN Chat Support option is currently unavailable?
If chat support is unavailable, you are likely outside of their operating hours. Try again during their designated hours (generally 9 AM to 6 PM) or leave your phone number via the support portal to request a callback from a representative.
