'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Fix Recurring Welcome to Acrobat Screen on iPad
Question details
The user needs to stop the PDF reader on their iPad from repeatedly resetting its state and requiring them to reconnect to Dropbox.
- Product
- Adobe Acrobat Reader
- Device & OS
- iPadOS
- Scenario
- Opening the PDF application on an iPad and attempting to access files stored in a connected Dropbox cloud account.
- Observed behavior
- The application resets every few days, presenting the initial 'Welcome' onboarding screen and forcing the user to re-authenticate their Dropbox connection.
Ensure your iPad is connected to a stable Wi-Fi network and have your Dropbox login credentials ready before troubleshooting the application settings.
Update the PDF Application and iPadOS
Keeping both the application and your device's operating system up to date is the most effective way to resolve persistent state-reset bugs and connection drops.
Software updates frequently contain patches for bugs that cause applications to clear their cache or drop OAuth tokens prematurely, which leads to repeated login prompts.
Open the App Store on your iPad, tap your profile icon at the top right, scroll down to find pending updates, and tap 'Update' next to the application if available.
Navigate to Settings > General > Software Update on your iPad and install any available system updates.
Offload and Reinstall the Application
Offloading the application clears corrupted temporary data that may be triggering the welcome screen, while keeping your locally downloaded documents safe.
Gather Diagnostics for App Support
If the issue persists, gathering the exact error details and application version will help the support team identify the root cause.
Read PDFs and Connect to Dropbox with WPS Office
Avoid recurring login screens by switching to WPS Office. It provides a stable, all-in-one PDF reader for iPad that seamlessly integrates with Dropbox and retains your cloud connections without frequent resets.
- 1. Install WPS Office: Download WPS Office from the App Store and open the application on your iPad.
- 2. Access the Open Menu: Tap on the 'Open' tab located at the bottom of the main interface.
- 3. Add Cloud Storage: Select 'Add Cloud Storage' from the menu and choose 'Dropbox' from the list of available services.
- 4. Log in to Dropbox: Enter your Dropbox credentials and grant WPS Office permission to access your files.
- 5. Read Your PDFs: Access and open your PDF files directly from your Dropbox folder within WPS Office without facing recurring sign-in prompts.
Frequently Asked Questions
Why does my iPad app keep logging me out of Dropbox?
This usually happens due to background app refresh limitations, corrupted application cache, or an expired OAuth security token between the application and the cloud service.
Will I lose my PDFs if I offload an app on my iPad?
No, offloading an app in iPadOS removes the app's executable files to free up space but securely retains your local documents and data. When you reinstall, your files remain intact.
How do I find the exact version of an app installed on my iPad?
You can find the app version by opening your iPad Settings, scrolling down the left sidebar to the list of installed applications, tapping on the specific app, and checking the version number listed on the right side.
Can I use another app to open PDFs stored in Dropbox on my iPad?
Yes, you can use alternative applications like WPS Office, which feature built-in cloud storage integration. This allows you to seamlessly connect to Dropbox and open PDF files directly.
