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How to Stop Repeated Welcome Screens in Acrobat Reader for iOS
Question details
The user wants to stop recurring welcome screens, Dropbox connection prompts, and document-saving dialogs in their PDF reader app.
- Product
- Adobe Acrobat Reader
- Device & OS
- iOS
- Scenario
- Opening and viewing PDF documents on an iPad.
- Observed behavior
- The application repeatedly displays getting-started screens, Dropbox pop-ups, and scanning notices, frequently returning the user to the Local file list and asking them to delete the Getting Started PDF.
Ensure your iPad is connected to a stable Wi-Fi network and that you have your Apple ID credentials ready, as you will need to download an application update from the App Store.
Update Acrobat Reader from the App Store
Updating the application to version 17.12.15 or newer resolves the known bug causing repeated welcome screens and pop-ups on iOS.
Adobe has identified and fixed a bug in older versions of the iOS app where the 'First Time Experience' prompts fail to register as completed. Installing the latest update directly addresses recurring Dropbox pop-ups, involuntary sign-outs, and repetitive welcome screens.
Navigate to your iPad's home screen and tap the App Store icon.
Tap your profile icon at the top right of the screen to view pending updates, or use the search bar to find Adobe Acrobat Reader.
Tap the 'Update' button next to the application. Ensure you are downloading version 17.12.15 or a more recent release.
Once the update is complete, open the application again to verify that the welcome screens and Dropbox prompts no longer appear.
Disable First Time Experience via Registry (Windows Users)
If you are experiencing a similar issue on a Windows computer rather than an iPad, you can disable the First Time Experience feature using the Registry Editor.
Read PDFs Smoothly with WPS Office
Avoid frustrating pop-ups and repetitive welcome screens by switching to WPS Office. It provides a lightweight, fast, and user-friendly PDF reading and editing experience across all your devices, including iPads and iPhones.
- 1. Download WPS Office: Open the Apple App Store on your iPad, search for WPS Office, and download the application for free.
- 2. Open the PDF Tool: Launch WPS Office and navigate to the PDF tab located on the bottom or side navigation bar.
- 3. Read Without Interruptions: Tap on any locally saved or cloud-stored PDF file to open it instantly. Enjoy a clean reading environment free of repetitive getting-started dialogs.
Frequently Asked Questions
Why does my PDF app keep showing the welcome screen on my iPad?
This is a known bug in older versions of the application for iOS where the 'First Time Experience' state is not saved correctly. Updating the app to version 17.12.15 or newer from the App Store resolves this issue.
How can I stop involuntary Dropbox connection prompts?
The recurring Dropbox prompts are tied to the same getting-started bug as the welcome screens. Ensuring your application is updated to the latest version via the iOS App Store will stop these prompts from appearing repeatedly.
Can I turn off the First Time Experience on a Windows PC?
Yes, Windows users can disable the First Time Experience by adding the 'bToggleFTE' DWORD value in the Registry under the FeatureLockDown policy and setting its value data to 1.
