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Fix Acrobat Reader for iOS Repeatedly Asking for Dropbox Sign-In
Question details
Acrobat Reader for iOS repeatedly prompts users to sign in to Adobe Document Cloud or reconnect to Dropbox.
- Product
- Acrobat Reader for iOS
- Device & OS
- iOS
- Scenario
- Accessing or syncing PDF documents using Adobe Document Cloud and Dropbox on an Apple mobile device.
- Observed behavior
- The application displays repeated welcome screens, involuntarily signs users out of their accounts, and fails to retain login settings for cloud storage.
Ensure your iOS device is connected to a stable Wi-Fi network and that you have your Apple ID password ready, as you will need to access the App Store.
Update Acrobat Reader to the Latest Version
Updating Acrobat Reader to version 17.12.15 or later applies official bug fixes for the involuntary sign-outs and missing comment settings.
The repeated prompts for Adobe Document Cloud and Dropbox credentials are caused by a known bug in older versions of the Acrobat Reader iOS app. Adobe addressed this issue in the 17.12.15 release.
Navigate to your iOS home screen and tap the App Store icon to launch the application.
Tap on your profile picture located in the top right corner of the App Store screen to view your account details and pending updates.
Scroll down to the 'Available Updates' section, locate 'Adobe Acrobat Reader', and tap the 'Update' button next to it. Ensure the app updates to version 17.12.15 or newer.
Once the update is complete, reopen the Acrobat Reader app and sign in to your Adobe Document Cloud and Dropbox accounts when prompted. The app should now securely save your credentials.
Use WPS Office to View PDFs and Connect Dropbox on iOS
Avoid repeated sign-in glitches by using WPS Office for iOS. It features a robust built-in PDF reader that securely connects to Dropbox, Google Drive, and other cloud services without constantly losing your account credentials.
- 1. Download WPS Office: Search for WPS Office in the iOS App Store and install the application.
- 2. Open Cloud Storage Settings: Launch WPS Office and navigate to the 'Cloud' or 'Open' tab located at the bottom of the screen.
- 3. Connect to Dropbox: Select 'Add Cloud Storage', choose Dropbox from the supported list, and sign in to authorize the secure connection.
- 4. Manage your PDFs securely: Access, read, and annotate your PDF files directly from Dropbox without dealing with repeated sign-in prompts.
Frequently Asked Questions
Why does Acrobat Reader keep signing me out of Document Cloud on my iPad?
This is caused by a bug in older versions of the app where it fails to properly retain your session tokens. Updating the app to version 17.12.15 or newer from the App Store resolves this.
Will I lose my saved PDF files if I update the app?
No, updating the app through the App Store will safely preserve your downloaded files and settings. However, any documents stored locally should ideally be backed up to a cloud service.
How can I check which version of Acrobat Reader is installed on my iOS device?
Open the Acrobat Reader app, tap your profile icon or the menu button, and navigate to 'Settings' or 'About'. The current version number will be displayed at the bottom of the page.
What should I do if updating doesn't fix the Dropbox connection problem?
If the problem persists after updating, try uninstalling the app, restarting your iPhone or iPad, and then reinstalling Acrobat Reader directly from the App Store. Re-authenticate your Dropbox account upon launching the newly installed app.
