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How to Include Microsoft Bookings Custom Fields in Business Notifications

Huda Qurayshi Oct 16, 2026 868 views

Question details

The user needs to include customer-entered custom-field values, such as specific booking references, in the standard follow-up emails sent to the business.

How to Include Microsoft Bookings Custom Fields in Business Notifications

Product: Microsoft Bookings
Device & OS: not provided
Scenario: Configuring email notifications in Microsoft Bookings to ensure staff members receive all specific information submitted by the customer.
Observed behavior: Standard follow-up and notification emails sent to the business currently omit custom-field values entered by the customer.

Before you start

Verify that you have administrative access to your Microsoft Bookings calendar and check if your Microsoft 365 license includes access to Power Automate for creating custom workflows.

Solution 1Recommended

Use Power Automate to Create Custom Notifications

Since Microsoft Bookings lacks a native setting for this, Power Automate allows you to capture custom fields from a new booking and send a fully customized email.

Power Automate connects directly to Microsoft Bookings. By setting up an automated cloud flow, you can extract all customer inputs, including custom fields, and format them into an email sent via Outlook to your business team.

Create a new automated flow

Set the Bookings trigger

Search for 'Bookings' in the trigger search bar and select 'When an appointment is created'. Choose your specific Bookings calendar from the dropdown list.

Add an email action

Click 'New step', search for 'Send an email (V2)' under the Office 365 Outlook connector, and select it. Enter the business email address in the 'To' field.

Map the custom fields

Click inside the email body and use the 'Dynamic content' panel to insert the customer's name, service details, and the specific custom fields (like booking references) captured from the trigger.

Save and test

Save your flow. Submit a test booking on your Microsoft Bookings page with custom fields filled out to verify that the customized email arrives correctly.

Use Power Automate to Create Custom Notifications

Automation Activation: Once the flow is turned on, it will run automatically in the background for every new booking without requiring manual intervention.

Solution 2

Submit a Feature Request to Microsoft

Advocate for native custom field inclusion in notification emails by submitting feedback directly to the Microsoft Bookings development team.

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Frequently Asked Questions

Can I add custom questions to a Microsoft Bookings page?

Yes, you can add custom questions by navigating to the Services page in your Bookings dashboard, selecting a specific service, and clicking on 'Custom Fields'. From there, you can add text fields or drop-down questions for customers to answer when booking.

Why are my custom fields not showing up in the confirmation email?

Currently, Microsoft Bookings only includes default fields (like name, email, and service time) in its standard confirmation and follow-up emails. It intentionally omits customer-entered custom fields by default, requiring workarounds like Power Automate to retrieve them.

Is Power Automate included with my Microsoft 365 subscription?

Basic Power Automate capabilities are included in most standard Microsoft 365 business and enterprise subscriptions. This allows you to create standard integrations with Microsoft Bookings and Outlook without purchasing a premium standalone license.

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