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How to Reschedule Microsoft AI-102 Exam After a Power Failure
Question details
The user needs to reschedule the Microsoft AI-102 exam and recover their exam voucher after a power and network failure interrupted the test.
- Product
- Microsoft Certification
- Device & OS
- not provided
- Scenario
- Attempting to reschedule a Microsoft AI-102 certification exam after an unexpected power and network failure disconnected the session.
- Observed behavior
- The original exam voucher appears as 'already used' in the system, preventing the user from manually rescheduling the missed exam.
Gather your exam registration details, Pearson VUE incident number (if one was provided), and the original voucher code before contacting support.
Contact Microsoft Training and Certification Support
Reach out to the official Microsoft support community to have your exam registration reviewed and voucher restored.
Because the exam was interrupted by a power failure and the voucher is now marked as used in the system, standard rescheduling via your dashboard will not work. You must contact support to manually restore or replace the voucher.
Navigate to the official Microsoft Training, Certification, and Program Support community at https://trainingsupport.microsoft.com/en-us/.
Sign in with your Microsoft account credentials and click 'Ask a new question' to create a post detailing your AI-102 exam power failure.
Include your exam details and explain that your voucher is now showing as used. Do not share personal information publicly; support staff will initiate a private message to collect sensitive details.
Prepare for Your IT Exams with WPS Office
While waiting for your exam to be rescheduled, use WPS Office to review your study guides, organize your notes, and track your certification progress. It is a free, lightweight, and highly compatible alternative to Microsoft Office.
Frequently Asked Questions
What happens if my computer crashes during a Pearson VUE online exam?
If your computer crashes or loses power, restart your machine and relaunch the OnVUE software immediately. If you cannot reconnect, a case will be created by the proctor, and you will need to contact support to reschedule the exam.
Can I reuse my voucher if I miss the Microsoft exam due to technical issues?
Standard vouchers cannot be reused once the system marks them as used. You must contact Pearson VUE or Microsoft Certification Support to have the voucher manually restored or replaced after a verified technical failure.
How long does it take for Microsoft Support to resolve a voucher issue?
It typically takes 1 to 3 business days for Microsoft Support or Pearson VUE to investigate the technical failure and issue a new voucher or restore your existing one.
