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How to Resolve Remote Assist Installation Errors on HoloLens 2

Bushra Parveen Oct 9, 2026 868 views

Question details

The user needs to resolve a specific installation and launch error for Remote Assist on a HoloLens 2 device.

Resolve Remote Assist Installation Errors on HoloLens 2

Product: Microsoft Dynamics 365 Remote Assist
Device & OS: HoloLens 2 Industrial Edition
Scenario: Attempting to install or open the Remote Assist application on a HoloLens 2 device in an industrial setup.
Observed behavior: The application fails to load or install, displaying a 'No eligible environment' error message.

Before you start

Gather your HoloLens 2 model details, the exact Remote Assist version installed, your tenant configuration information, and the complete error message before seeking support.

Solution 1Recommended

Seek Specialized Help on Microsoft Q&A

Since this is a specific Microsoft Dynamics 365 tenant and environment issue rather than a local hardware or Exchange Online problem, the best path to resolution is consulting experts on the Microsoft Q&A platform.

The 'No eligible environment' error occurs due to misconfigurations within Dynamics 365 Remote Assist rather than Exchange Online. To get an accurate resolution, it is highly recommended to engage with Microsoft specialists.

Prepare your diagnostic information

Note down your specific HoloLens 2 model (e.g., Industrial Edition), the Remote Assist version installed, your tenant details, and the exact 'No eligible environment' error text.

Navigate to Microsoft Q&A

Open your web browser and go to the official Microsoft Q&A forum. Navigate to the Remote Desktop section.

Post your question

Create a new thread detailing your issue. Include all the diagnostic information you gathered and make sure to apply the 'Remote Desktop' tag so that Dynamics 365 and HoloLens specialists can easily find and address your problem.

Direct Tag Link: You can quickly access the correct topic tag by navigating directly to: https://learn.microsoft.com/en-us/answers/tags/301/remote-desktop.

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Frequently Asked Questions

Why am I getting a 'No eligible environment' error on HoloLens 2?

This error typically indicates an issue with your Microsoft Dynamics 365 Remote Assist licensing or tenant configuration, meaning the system cannot find a valid server environment assigned to your account.

Can I fix this error through Exchange Online settings?

No, this is a Microsoft Dynamics 365 Remote Assist issue. Modifying your Exchange Online configuration will not resolve the 'No eligible environment' error on HoloLens 2.

What information is needed to get support for this error?

To get the fastest resolution on Microsoft Q&A, you should provide your specific HoloLens model (e.g., Industrial Edition), the Remote Assist application version, your specific tenant details, and the full text of the error message.

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