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How to Stop a Former Employee from Receiving Microsoft Bookings Emails

Maira Mehtab Sep 24, 2026 870 views

Question details

A former employee who created a shared Microsoft Bookings page continues to receive cancellation notifications despite removing herself as an administrator.

Product: Microsoft Bookings
Device & OS: not provided
Scenario: Managing a shared Bookings page after the original creator has left the organization.
Observed behavior: The former employee's name no longer appears in the Bookings app UI, but they are still receiving automated cancellation emails.

Before you start

Ensure you have Microsoft 365 Global Admin or Exchange Admin privileges, as resolving this backend synchronization issue may require accessing admin centers or contacting Microsoft Support.

Solution 1Recommended

Escalate to Microsoft Support or the Bookings Community

Since the user is already removed from the Bookings UI but still receives emails, this is a known backend glitch tied to the original creator of the page that requires Microsoft's intervention.

When an employee creates a Microsoft Bookings page, a hidden Exchange mailbox is generated. Sometimes, the original creator remains implicitly tied to this mailbox's notification rules in the backend, even after their administrator rights are revoked in the app.

Access the Microsoft Tech Community

Navigate to the official Microsoft Bookings Tech Community forum.

Post your issue

Create a new post explaining that the original creator of the Bookings page was removed as an admin but still receives cancellation notifications.

Provide configuration details

Include your Bookings page configuration setup without sharing any sensitive personal data so Microsoft specialists can advise on the backend fix.

Submit a support ticket (Alternative)

Go to the Microsoft 365 Admin Center, click on 'Support', and create a new service request asking them to manually unbind the former employee's email from the Bookings mailbox.

Solution 2

Check Exchange Admin Center for Forwarding Rules

Verify if the Bookings calendar's underlying mailbox has forwarding rules sending copies to the former employee.

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Frequently Asked Questions

Why does the original creator of a Bookings page still get emails?

Microsoft Bookings automatically provisions an Exchange mailbox when a new page is created. Occasionally, the system retains the original creator as a hidden owner or forwarder in the backend, causing them to receive notifications even if they are removed from the visible Staff list in the app.

Can I delete the shared Bookings page and recreate it to solve this?

Yes. If removing the user through support takes too long, an active administrator can delete the existing Bookings calendar and recreate it from scratch. This ensures the new page has no historical ties to the former employee.

How do I normally remove an active staff member from Microsoft Bookings?

Navigate to your Bookings app, select 'Staff' from the left-hand menu, hover over the staff member's name you wish to remove, and click the delete (trash can) icon. Ensure you save the changes.

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