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How to Stop Microsoft Bookings from Sending Unwanted Staff Email Notifications

Maira Mehtab Oct 10, 2026 869 views

Question details

The user wants to prevent Microsoft Bookings from sending confirmation emails to staff members after disabling the calendar email notification option.

How to Stop Microsoft Bookings from Sending Unwanted Staff Email Notifications

Product: Microsoft Bookings
Device & OS: not provided
Scenario: Managing staff notifications and email preferences in Microsoft Bookings.
Observed behavior: Selected staff members continue to receive confirmation emails even though the calendar email notification option has been disabled.

Before you start

Ensure you have Administrator access to the Microsoft Bookings calendar to view and modify staff roles and service-level notification settings.

Solution 1Recommended

Review Staff Roles and Individual Notification Settings

Verify the individual notification settings and roles for affected staff members to ensure email settings are properly applied.

In Microsoft Bookings, individual staff notification settings can sometimes override general calendar preferences. Checking each affected user's profile helps isolate the issue.

Access Staff Settings

Open your Microsoft Bookings dashboard and navigate to the 'Staff' page from the left-hand menu.

Select the Affected Staff Member

Click on the name of a staff member who is receiving unwanted emails to open their detailed profile settings.

Disable Individual Notifications

Ensure the option 'Notify the staff member via email when a booking assigned to them is created or changed' is completely unchecked.

Verify Staff Role

Check their assigned role (e.g., Administrator, Viewer, Guest). Compare the roles of affected and unaffected staff members to see if a specific permission level is triggering the emails, then save any changes.

Review Staff Roles and Individual Notification Settings

Role-Based Email Behavior: Staff members assigned the 'Administrator' role might receive overarching business notifications that bypass standard staff toggles. Consider temporarily changing their role to 'Viewer' to see if the issue persists.

Solution 2

Verify Service-Level Email Notifications

Ensure that notifications are disabled at the specific service level, as individual service settings can override general calendar settings.

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Frequently Asked Questions

Why do Microsoft Bookings administrators still get emails when notifications are turned off?

Administrators in Microsoft Bookings may still receive default business-level confirmation emails. You need to check the service-level settings and ensure that the 'Notify the business via email' option is disabled.

Can I disable notifications for a specific staff member only?

Yes. Navigate to the 'Staff' tab in Bookings, select the specific staff member's profile, and uncheck the option labeled 'Notify the staff member via email when a booking assigned to them is created or changed.'

Does changing a staff member's role affect their email notifications?

Yes, roles like Administrator have different default permissions and notification scopes compared to Viewers or Guests. Adjusting a role may alter which automated emails they receive from the Bookings calendar.

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