How to Stop Microsoft Bookings from Sending Notifications to the Administrator
Question details
The administrator of a Microsoft Bookings calendar is receiving unwanted email notifications for every booking and cancellation.
- Product
- Microsoft Bookings
- Device & OS
- not provided
- Scenario
- Managing Microsoft Bookings email notifications and staff assignments.
- Observed behavior
- The administrator receives booking and cancellation emails despite staff selection being disabled and the business email address being changed.
Ensure you have administrator access to the Microsoft Bookings calendar and Exchange Online admin center to check service settings and run message traces.
Disable Business Notification Emails in Bookings Settings
Modify the service settings to stop notifying the business email address when appointments are created or changed.
By default, Microsoft Bookings may be configured to notify the primary business email address whenever an appointment is modified. Disabling this feature is the most direct way to stop these administrative notifications.
Navigate to Microsoft Bookings and select the specific service causing the issue from the Services menu.
Scroll down the service settings page to find the 'Reminders and notifications' section.
Uncheck the option labeled 'Notify the business via email when a booking is created or changed'.
Temporarily disable reminders as well, and create a test booking to verify if the administrator still receives the email.
Investigate Redirected Notifications in Exchange Online
Check if notifications failing to reach the assigned staff member are being bounced back to the calendar creator.
Create Separate Bookings Calendars for Staff
Isolate notifications by having staff members manage their own individual Bookings calendars.
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Frequently Asked Questions
Why am I receiving Bookings notifications for other staff members?
This often happens if the 'Notify the business via email' setting is enabled in your Bookings service settings. Alternatively, if an email notification fails to reach the assigned staff member, it might bounce back to the calendar creator or administrator.
Where can I find the 'Notify the business via email' setting?
You can find this option in Microsoft Bookings by navigating to the 'Services' tab, selecting the specific service you want to edit, and scrolling down to the 'Reminders and notifications' section.
How do I check who an email was originally intended for?
Open the notification email using Outlook on the web, click the three dots (More actions), and view the message details or headers. It will typically indicate if the message was received on behalf of a specific staff member.
