How to Disable the Acrobat Scan Mobile App Advertisement
Question details
The user wants to remove the Adobe Scan mobile app promotion in Acrobat DC to access standard scan options and resolve accessibility issues with the JAWS screen reader.
- Product
- Adobe Acrobat DC
- Device & OS
- not provided
- Scenario
- Trying to use the scan feature in Adobe Acrobat DC while relying on the JAWS screen reader for accessibility.
- Observed behavior
- An advertisement for the Adobe Scan mobile app displays instead of standard scan options, trapping screen reader focus and preventing the user from completing the scan workflow.
Ensure your software is updated to the latest version, as accessibility patches and UI changes that allow you to dismiss advertisements are frequently rolled out in new releases.
Disable Promotional Messages in Preferences
Turn off in-app messaging within the Adobe Acrobat settings to see if it removes the mobile app promotion.
While the Adobe Scan promotion is often integrated into the current Scan workflow, Acrobat provides an option to disable general promotional messages. This setting may help suppress the advertisement depending on your specific version.
Launch Adobe Acrobat DC. Click on 'Edit' in the top menu bar, then select 'Preferences' from the dropdown menu (or press Ctrl+K).
In the Preferences dialog box, select the 'General' category from the left-hand sidebar.
Scroll down to the 'Messages from Adobe' section. Uncheck the box labeled 'Show me messages when I launch Adobe Acrobat' and click 'OK' to save your changes.
Contact Accessibility Support for Screen Reader Issues
Reach out to Adobe's dedicated accessibility team to report the JAWS integration failure.
Switch to WPS Office for an Accessible, Ad-Free PDF Experience
If promotional pop-ups in Adobe Acrobat are disrupting your screen reader or daily workflow, WPS Office offers a lightweight, highly compatible alternative. Enjoy a clean PDF reader and editor without intrusive in-app advertisements blocking your tasks.
- 1. Download the software: Visit the official WPS Office website and download the free installation package.
- 2. Install and launch: Run the installer and open the WPS PDF application on your computer.
- 3. Open and read without ads: Open your PDF files to experience an accessible, distraction-free reading and editing environment.
Frequently Asked Questions
Why does Acrobat display the Adobe Scan advertisement instead of scan options?
Adobe natively integrates promotions for its mobile ecosystem into the Acrobat DC scan workflow. In certain versions, this promotional screen replaces the standard scan dialog and may lack a direct opt-out button.
Can I use JAWS with alternative PDF readers if Acrobat is inaccessible?
Yes. Many alternative PDF applications, including WPS Office, feature clean interfaces without forced pop-up advertisements, making them highly compatible with screen readers like JAWS.
How do I update Adobe Acrobat to see if the advertisement issue is fixed?
Open Adobe Acrobat, click on 'Help' in the top menu bar, and select 'Check for Updates'. Follow the on-screen prompts to install any available patches that might resolve the UI or accessibility issues.
