How to Report Adobe Acrobat Accessibility and ADA Compliance Issues
Question details
The user wants to know the official channels to report accessibility and ADA compliance issues in Adobe Acrobat.
- Product
- Adobe Acrobat Pro DC
- Device & OS
- not provided
- Scenario
- Encountering accessibility problems affecting blind users and screen-reader workflows and needing to report them to Adobe for a fix.
- Observed behavior
- The user needs a direct support channel to report bugs, as user-to-user forums are insufficient for resolving core accessibility flaws.
Gather detailed information about the accessibility issue you are experiencing, including your operating system, Adobe Acrobat version, and the specific screen reader or assistive technology involved.
Submit a Bug Report via the Official Adobe Form
Use the official Adobe Feature Request and Bug Report form to ensure your accessibility issue reaches the development team.
While Adobe community forums are great for general advice, they are user-to-user platforms and not a direct line to Adobe support. To ensure your accessibility issue is logged and reviewed by the development team, you must use the official Bug Report form.
Navigate to the official Adobe Feature Request and Bug Report webpage in your web browser.
Choose 'Adobe Acrobat' or 'Adobe Acrobat Reader' from the dropdown list of products.
Provide a clear description of the accessibility issue. Include specific details about the screen reader used (e.g., JAWS, NVDA) and exact steps to reproduce the ADA compliance failure.
Review your information and submit the form so Adobe's engineering team can log the issue for future software updates.
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Frequently Asked Questions
Will Adobe reply to my accessibility bug report directly?
Adobe generally does not provide personalized replies to bug reports submitted via the Feature Request and Bug Report form. However, the engineering team logs and reviews these submissions to prioritize fixes in upcoming software updates.
Can I get direct accessibility support on Adobe community forums?
No, Adobe community forums are primarily user-to-user platforms. While an Adobe employee might occasionally see your post, it is not a guaranteed or direct channel for resolving software bugs or ADA compliance issues.
What information should I include when reporting an ADA compliance issue?
You should include your operating system version, the exact build of Adobe Acrobat DC you are using, the specific assistive technology involved (like JAWS or NVDA version), the expected behavior, and the actual observed behavior with steps to reproduce it.
