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How to Stop Microsoft Bookings from Adding Unwanted Teams Links
Question details
The user wants to prevent Microsoft Bookings from automatically inserting Microsoft Teams meeting links and a 'Join your appointment' message into reminder emails.
- Product
- Microsoft Bookings
- Device & OS
- not provided
- Scenario
- Setting up appointment reminder emails for non-online meetings, such as phone calls, where a Teams link causes customer confusion.
- Observed behavior
- Microsoft Bookings automatically adds a Teams meeting link and an online joining message to reminder emails even when the service is configured as a phone call.
Ensure you have administrator or owner access to your shared Microsoft Bookings page, as modifying service notification settings requires appropriate permissions.
Disable Meeting Invites in Shared Booking Pages
Use this method to stop a shared bookings service from sending automatic Teams invitations alongside confirmation emails.
By default, shared booking pages might be configured to send an additional meeting invite. Disabling this notification setting prevents the system from generating unwanted Teams links for services like phone consultations.
Log in to Microsoft Bookings, navigate to your shared booking page, and select 'Services' from the left-hand menu.
Click on the specific service (e.g., Phone Call Appointment) that you want to configure to open its settings.
Scroll down or navigate to the 'Notifications' section within the service details.
Uncheck the box labeled 'Send a meeting invite to the customer in addition to the confirmation email'.
Click 'Save' at the top of the page to apply your new configuration to all future bookings.
Turn Off Teams Meetings for Personal Booking Pages
If you are using a personal booking page rather than a shared service, the Teams toggle is located directly in the location settings.
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Frequently Asked Questions
Why does Microsoft Bookings automatically add a Teams link?
By default, Microsoft Bookings is deeply integrated with Microsoft 365 and assumes appointments are online meetings. If the 'Add online meeting' or related notification settings are checked, it automatically generates a Teams link for the customer.
Will turning off the Teams link affect my existing bookings?
Changes to the service settings generally apply only to future bookings and reminders. Existing appointments may still have the Teams link in their previously sent calendar invites, so you may need to update them manually if necessary.
Can I configure some services for Teams and others for phone calls?
Yes, Microsoft Bookings allows you to edit settings on a per-service basis. You can enable online meeting invitations for video consultation services while explicitly disabling them for phone call services.
