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How to Stop Microsoft Sway From Constantly Refreshing
Question details
Users experience a recurring issue where Microsoft Sway continuously refreshes in the web browser, preventing them from editing or viewing their presentations.
- Product
- Microsoft Sway
- Device & OS
- not provided
- Scenario
- Editing or viewing a presentation in Microsoft Sway via a web browser.
- Observed behavior
- The browser page constantly reloads or refreshes, making it impossible to interact with the Sway document normally.
Before changing browser settings, verify that your internet connection is stable and ensure you are accessing the official URL at sway.office.com.
Test in a Different Browser or Private Window
Switching browsers or using a private window helps identify if a specific browser setting or extension is causing the continuous refresh.
Browser extensions, outdated add-ons, or corrupted cache can sometimes force a web application into an infinite reload loop. Using an alternative browser or an Incognito window provides a clean environment to test the service.
Launch a different supported web browser on your device, such as Microsoft Edge, Google Chrome, or Mozilla Firefox.
Type sway.office.com into the address bar and press Enter to ensure you are accessing the correct portal.
Sign in with your Microsoft account credentials to see if the refreshing issue persists in the new browser.
Alternatively, open an Incognito or Private Browsing window in your current browser to rule out interference from third-party browser extensions.
Clear Browser Cache and Cookies
Corrupted site data can trap the web app in a reload loop. Clearing your browser data can resolve this conflict.
Gather Diagnostic Details for Support
If standard browser troubleshooting fails, you may need to escalate the issue to Microsoft Support with specific diagnostic information.
Create and Share Presentations Seamlessly with WPS Office
If browser-based tools like Microsoft Sway are slowing you down with constant reloading, try WPS Office. It provides a robust, desktop-based Presentation application that doesn't rely on web browsers, ensuring an uninterrupted workflow and complete compatibility with standard Office formats.
- 1. Download WPS Office: Visit the official WPS website to download and install the free WPS Office suite on your device.
- 2. Open Presentation: Launch WPS Office and click on the 'Presentation' module to start a new project.
- 3. Import or Create: Import your existing PowerPoint files or choose from a rich library of free templates to begin designing.
Frequently Asked Questions
Why does Microsoft Sway constantly refresh in Google Chrome?
This often happens due to conflicting browser extensions, an outdated cache, or a corrupt session cookie. Try opening Sway in Chrome's Incognito mode. If it works there, you likely need to disable a problematic extension or clear your browser data.
Will I lose my presentation if Sway keeps refreshing?
No, Microsoft Sway automatically saves your changes to the cloud in real-time. Even if the page experiences a refresh loop, your most recent edits are typically preserved safely on the server.
Are there specific browsers recommended for Microsoft Sway?
Sway works best on modern, updated browsers such as Microsoft Edge, Google Chrome, Mozilla Firefox, and Apple Safari. Using an outdated or unsupported browser version may cause stability issues like infinite refreshing.
