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How to Troubleshoot SharePoint Dynamic Filtering for Playlists

Bushra Parveen Sep 28, 2026 870 views

Question details

Users need to resolve an issue where SharePoint dynamic filtering for playlists only works after selecting a video and fails upon reloading the webpage.

Troubleshoot SharePoint Dynamic Filtering for Playlists

Product: Microsoft SharePoint Online
Device & OS: not provided
Scenario: Using the dynamic filtering feature for playlists on a SharePoint webpage.
Observed behavior: Dynamic filtering works initially when a video is selected but stops working completely after the user reloads the page.

Before you start

Ensure you have the contact information for your organization's Microsoft 365 administrator, as administrative privileges are required to access the Microsoft 365 admin center and submit official support requests.

Solution 1Recommended

Escalate to Microsoft Support via Microsoft 365 Admin Center

Since this is a reproducible behavior in SharePoint Online, it requires dedicated investigation by Microsoft's development team.

This dynamic filtering malfunction has been verified as an issue on SharePoint Online's end. It cannot be permanently resolved through standard user-level settings and requires backend investigation using HTTP Archive (HAR) logs.

Contact Your Administrator

Reach out to your organization's Microsoft 365 administrator and describe the dynamic filtering issue you are experiencing.

Capture HAR Logs

Have your IT team or administrator capture HAR logs using the browser's developer tools while reproducing the page reload issue.

Open a Service Request

Ask the administrator to log into the Microsoft 365 admin center, navigate to the Support section, and open a new Service Request. They should attach the captured HAR logs and provide exact reproduction steps.

Escalate to Microsoft Support via Microsoft 365 Admin Center

Check Service Health: Administrators should also monitor the Service Health Dashboard within the Microsoft 365 admin center to check if there are any ongoing, broader incidents related to SharePoint dynamic filtering.

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Frequently Asked Questions

What are HAR logs and why are they needed for SharePoint support?

HAR (HTTP Archive) logs record the interaction between your web browser and the SharePoint site. Microsoft's development team needs them to analyze the network requests and identify exactly where the dynamic filtering fails during a page reload.

Can a standard user submit a service request to Microsoft?

No, standard users do not have the necessary permissions. You must contact your organization's Microsoft 365 administrator, who has the administrative credentials required to access the Microsoft 365 admin center and submit service requests.

Is there a temporary workaround for the SharePoint dynamic filtering issue?

Currently, the only known trigger for the feature to function is selecting a video manually prior to reloading the page. For a permanent fix, the issue must be escalated to Microsoft's development team.

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