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Microsoft Whiteboard Custom Templates Missing: Is the Feature Removed?

Maira Mehtab Sep 27, 2026 870 views

Question details

Users are unable to find options to create, save, or share custom templates within Microsoft Whiteboard and are seeking confirmation on whether the feature has been removed or deprecated.

Product: Microsoft Whiteboard
Device & OS: not provided
Scenario: Attempting to create, save, or share a customized template for digital whiteboarding sessions.
Observed behavior: The custom templates feature is missing from the interface, leaving users unable to utilize their previously created layouts or make new ones.

Before you start

Ensure your Microsoft 365 subscription is active and that your application is updated to the latest version before verifying feature availability.

Solution 1Recommended

Contact Microsoft 365 Administrator Support

Since official documentation on the removal may be scarce in community forums, reaching out to your admin or customer success manager is the best way to get definitive answers.

Feature updates in Microsoft 365 often roll out without extensive upfront documentation. In enterprise environments, reaching out to official support channels yields the most accurate information regarding deprecated features.

Identify Your Administrator

Locate your organization's Microsoft 365 Administrator or internal IT support desk.

Reach Out to Customer Success

If applicable, contact your dedicated Microsoft Customer Success Manager to inquire specifically about the Whiteboard update.

Request Alternatives

Ask your support contact for recommended workarounds or alternative template solutions within your current Microsoft 365 plan.

Solution 2

Submit Feedback Directly via Microsoft Whiteboard

Use the built-in feedback tool to request the return of custom templates or to report the missing functionality directly to the product team.

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Frequently Asked Questions

Why can't I find my custom templates in Microsoft Whiteboard?

Microsoft frequently updates its suite of applications. The custom template feature may have been temporarily removed, deprecated, or moved to a different administrative menu in a recent update.

Are there built-in templates still available in Microsoft Whiteboard?

Yes, Microsoft Whiteboard generally still offers a variety of pre-made templates for brainstorming, planning, and design, even if the option to create your own custom templates is currently missing.

Can my IT administrator restore the custom templates feature?

If the feature was removed globally by Microsoft, your IT admin cannot restore it manually. However, they can provide official confirmation regarding the feature's status and suggest alternative collaboration tools.

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