'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Fix Files Stuck on Pending After Merging or Compressing in Acrobat Reader Mobile
Question details
Users experience PDF files getting stuck in a pending state for an extended period after initiating a merge or compress action.
- Product
- Adobe Acrobat Reader Mobile
- Device & OS
- Mobile (Android or iOS)
- Scenario
- Attempting to merge multiple PDF documents or compress a large PDF file using the Acrobat Reader mobile app.
- Observed behavior
- Files remain in a 'pending' status for up to an hour instead of completing the merge or compress process.
Ensure your mobile device is connected to a stable and fast internet network, as Acrobat cloud-based merging and compressing require continuous network access.
Clear App Cache and Update Acrobat Reader
Clearing temporary files and ensuring you have the latest app version can resolve cloud processing glitches causing the pending state.
Acrobat Reader Mobile relies on cloud services to merge and compress PDFs. If the app's cache becomes corrupted or if there is a bug in an older version, the communication with the cloud server might hang.
Close the Adobe Acrobat Reader app completely from your recent apps menu.
On Android, go to Settings > Apps > Acrobat > Storage and tap 'Clear Cache'. On iOS, you may need to offload or reinstall the app.
Open the Google Play Store or Apple App Store, search for Adobe Acrobat Reader, and install any available updates.
Open Acrobat, go to Profile > Sign Out, and then sign back in to refresh your connection to the Adobe Document Cloud.
Provide Diagnostic Info to Support
If standard troubleshooting fails, you may need to submit your device details and the problematic file for further investigation.
Merge and Compress PDFs Smoothly with WPS Office
Tired of files stuck on pending and cloud processing delays? WPS Office offers a lightweight, comprehensive Microsoft Office and PDF alternative. You can reliably merge, split, and compress PDFs directly on your mobile device without long wait times.
Frequently Asked Questions
Why do my PDF files get stuck on pending when merging on mobile?
This usually happens due to unstable internet connections or server-side delays when the app tries to upload, process, and download files from the cloud server.
Does file size affect the pending time during compression?
Yes. Unusually large PDFs or files containing high-resolution images take significantly longer to upload and process, which can sometimes cause the cloud conversion task to hang indefinitely.
Will I lose my original file if the merged version stays on pending forever?
No, your original PDF files remain completely safe and intact on your device or cloud storage. The pending status only affects the new output file being generated.
