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How to Fix Adobe Acrobat Pro Trial Upgrade Not Working and Crashing
Question details
The user started an Adobe Acrobat Pro free trial to export PDF files to Excel, but the upgrade was not applied.
- Product
- Adobe Acrobat Pro
- Device & OS
- not provided
- Scenario
- Attempting to use Adobe Acrobat Pro features after starting a free trial.
- Observed behavior
- The Acrobat Pro trial upgrade is not applied, the previous version no longer works, and the application closes a few seconds after opening a PDF file with no error messages.
Ensure you have your Adobe account login credentials handy and close any running instances of Adobe Acrobat in your system's task manager.
Verify Your Subscription Plan and Re-login
Confirm your Acrobat Pro trial is active and refresh your login session to apply the upgrade correctly.
Sometimes the desktop application fails to sync with your Adobe account immediately after an upgrade. Manually verifying your plan and forcing a new login session can resolve activation glitches.
Open your web browser, navigate to account.adobe.com/plans, and sign in to confirm that the Acrobat Pro trial is active on your specific Adobe account.
If Acrobat stays open long enough, go to the Profile icon or Help menu and select 'Sign Out'. Alternatively, use the Creative Cloud desktop app to sign out of your account.
Restart your computer, launch Adobe Acrobat again, and sign in with the correct Adobe ID associated with the trial.
Repair or Reinstall Adobe Acrobat
Fix sudden crashes and glitches by repairing the software installation or resetting the application preferences.
Export PDF to Excel Seamlessly with WPS Office
If Adobe Acrobat keeps crashing during your trial and you urgently need to export PDF files to Excel, you can use WPS Office to easily convert your documents without the hassle.
- 1. Open PDF in WPS: Launch WPS Office on your computer and open the PDF file you wish to convert.
- 2. Select PDF to Excel: Navigate to the 'Tools' tab on the top ribbon and click on the 'PDF to Excel' button.
- 3. Adjust Settings: In the conversion dialog, choose the specific pages you want to convert and select your preferred output folder.
- 4. Convert and Save: Click 'Convert' to instantly transform your PDF into an editable Excel spreadsheet.
Frequently Asked Questions
Why does Adobe Acrobat close immediately after opening a PDF?
This is often caused by a background process conflict, a corrupted installation, or an activation glitch after a trial upgrade. Resetting the app preferences, signing out and back in, or repairing the installation usually resolves this issue.
How can I check if my Acrobat Pro trial is active?
You can verify your trial status by logging into account.adobe.com/plans with your Adobe ID. Ensure it shows 'Active' under your current subscriptions and that you are logged into the desktop app with the same email.
Can I convert PDF to Excel without an Acrobat Pro subscription?
Yes, you can use alternative software like WPS Office to quickly and accurately convert PDF documents into editable Excel spreadsheets without needing an active Acrobat Pro plan.
