Fix One Of Compliance Device in Excel on Mac

When Office stops working as expected, start with the shortest official checks before you reinstall anything.

Problem Description: One Of Compliance Device

__A few days ago, I activated a Conditional Access policy in my tenant. The goal of the policy is to prevent non-compliant devices from accessing resources, ensuring users cannot log in to their personal computers with corporate O365 accounts to access company data. The policy conditions target only Windows and macOS devices, granting access only if the device is marked as compliant or is a Microsoft Entra hybrid joined device.__ __However, since then, several users have had issues accessing certain resources (e.g., Excel Online), even though their devices are Entra hybrid joined and compliant (according to my organization's compliance policy).__ I can see in Conditional access their failure and some users are getting this error: __You cannot access it from here__ This application contains sensitive information and is only accessible from: Devices or client applications that meet the requirements of the Transport Bourassa management compliance policy. If you are using Chrome, you must install this __extension__. You must use Windows 10 version 1703 and later versions. Otherwise, you can use Microsoft Edge or Internet Explorer to access this application. If you do not plan to do so immediately, you may be able to browse other Transport Bourassa sites. Otherwise, __sign out to protect your account.__ __Sign out and sign in with another account__

Quick Answer for Conditional Access Problems Quick Fix

Verify devices are marked compliant in Intune compliance policies.

Likely Causes Behind Office Failure Patterns

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger conditional access problems.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Installing Office on a New PC

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. Review Conditional Access policy settings to ensure they include Windows and macOS devices without blocking compliant ones.

2. Ensure users access resources via Microsoft Edge or Internet Explorer (Chrome may need an extension).

3. Check compliance management settings.

Alternative Solutions for Fallback Options for Conditional Access Problems

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: Editing Files in WPS During Conditional Access Problems

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Smooth Office Device Transfers

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Review connected devices and sign-in activity regularly.

FAQs About Conditional Access Problems Help Topics

Can WPS Office fix this conditional access problems issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Office before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.