Account Security Problems

How to Fix Microsoft Authenticator Cannot Delete Saved Passwords

Maira Mehtab Sep 22, 2026 868 views

Question details

The user is unable to permanently delete specific outdated passwords in Microsoft Authenticator because they return after sync and autofill are enabled.

Product: Microsoft Authenticator
Device & OS: not provided
Scenario: Attempting to clean up and remove old saved passwords from the authenticator app.
Observed behavior: The deleted passwords automatically reappear in the app once synchronization or autofill features are turned back on, despite other passwords deleting successfully.

Before you start

Ensure you have a secure backup of any essential passwords before modifying synchronization settings, and verify that your device has a stable internet connection.

Solution 1Recommended

Seek Specialized Assistance from Microsoft Q&A

Because the passwords reappear through synchronization or autofill, this is a cloud sync conflict that requires specialized troubleshooting from Microsoft support.

When passwords persistently return after being deleted, it typically indicates a conflict between local app data and your Microsoft account's cloud backup. Because this involves sensitive backend account data and synchronization protocols, the official Microsoft support community is best equipped to resolve it.

Visit Microsoft Q&A

Open your web browser and navigate to the official Microsoft Q&A support community website.

Search for Authenticator issues

Use the search bar to look for 'Authenticator sync issues' or browse the Microsoft Authenticator tag to see if a fix has already been posted.

Post your detailed question

Click 'Ask a question' and explain that specific outdated passwords return after sync and autofill are enabled, despite other passwords being removed successfully.

Additional Info: Providing exact details about your device model, operating system, and the Microsoft Authenticator app version in your forum post will help the support team diagnose your issue faster.

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Frequently Asked Questions

Why do deleted passwords reappear in Microsoft Authenticator?

This usually occurs because the app synchronizes with your Microsoft account in the cloud. If the cloud data hasn't updated to properly reflect the deletion, it will push the old passwords back to your device.

How can I permanently delete passwords from my Microsoft account?

You may need to log into your Microsoft account via a web browser and manage your saved passwords directly in your security dashboard or Edge browser settings to ensure they are fully removed from the cloud.

Does disabling autofill stop passwords from syncing?

Disabling autofill stops the app from automatically filling in your credentials on websites and apps, but it does not stop background synchronization. You must resolve the cloud sync conflict to permanently remove the returning passwords.

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