Conditional Access Problems

How to Fix Microsoft Loop Mobile App Blocked by Conditional Access

Phi Hung Vo Oct 12, 2026 869 views

Question details

Microsoft Loop mobile users are unable to access the app due to Conditional Access policies blocking them.

How to Resolve Microsoft Loop Mobile App Conditional Access Blocks

Product: Microsoft Loop
Device & OS: iOS and Android
Scenario: Attempting to use the Microsoft Loop mobile app in a managed corporate environment with Intune policies enabled.
Observed behavior: The mobile application is blocked from accessing company resources because it is not targetable in the same way as the Loop desktop app under current Conditional Access configurations.

Before you start

Verify that you have Microsoft Intune administrator privileges or contact your IT department, as resolving this issue requires modifying corporate App Protection Policies.

Solution 1Recommended

Configure Intune App Protection Policy for Loop

Administrators can resolve this access block by explicitly adding the Loop mobile app to an existing or new Intune App Protection Policy.

Although the Loop desktop app has a targetable application ID, the iOS and Android apps use different IDs that cannot currently be targeted directly in standard Conditional Access policies. To grant access, administrators must manage it via Intune App Protection.

Sign in to Intune

Open your web browser and sign in to the Microsoft Intune admin center using your administrator credentials.

Navigate to App Policies

In the left-hand menu, select 'Apps', then click on 'App protection policies' under the Policies section.

Create or Edit a Policy

Click 'Create policy' to start a new policy for iOS/iPadOS or Android, or select an existing policy to modify it.

Add Microsoft Loop

In the 'Apps' section of the policy configuration, search for 'Microsoft Loop' and add it to the list of targeted public apps.

Assign and Save

Proceed to the 'Assignments' tab, add the affected user groups who need access to Loop on mobile, and click 'Save' to apply the policy.

Configure Intune App Protection Policy for Loop

Policy Sync: It may take some time for the new App Protection Policy to sync to user devices. Ask users to restart the Loop app after the policy is applied.

Solution 2

Access Loop via Microsoft Edge on Mobile

If the dedicated mobile app remains blocked, users can attempt to access the web version using an approved managed browser.

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Frequently Asked Questions

Why is the Loop desktop app working but the mobile app is blocked?

The Loop desktop app uses a targetable application ID for Conditional Access, while the iOS and Android apps use different IDs that historically could not be directly targeted in the same way, causing Conditional Access blocks on mobile.

Can I bypass the Conditional Access block on my own device?

No, Conditional Access and Intune App Protection policies are managed centrally by your organization's IT department. You will need their assistance to adjust the app protection rules to allow the Loop app.

Does the 'Require approved client app' setting work for Loop mobile?

Currently, the Loop iOS and Android apps may not fully support the 'Require approved client app' control in Conditional Access, requiring administrators to use App Protection Policies to grant managed access instead.

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