Copilot Not Working

Fix Copilot Academy Learning Path Stuck on In Progress

Maira Mehtab Sep 22, 2026 869 views

Question details

The user needs a solution for a Copilot Academy learning path that will not mark as completed.

Product: Microsoft Copilot Academy (Viva Learning)
Device & OS: not provided
Scenario: Attempting to complete a learning path in Copilot Academy.
Observed behavior: The learning path status remains stuck on 'In Progress' because a module within the path is inactive, deleted, or fails to load properly.

Before you start

Verify your internet connection and check your learning path to see if any specific modules are displaying loading errors or are marked as unavailable before seeking support.

Solution 1Recommended

Report the Issue to the Viva Learning Community

Because this issue is caused by backend module errors or deleted content within Viva Learning, it must be resolved by dedicated specialists rather than general support.

The general Microsoft Answers forum does not have the tools or administrative access to correct completion statuses for Viva Learning or Copilot Academy items.

Navigate to the Microsoft Tech Community

Open your web browser and go to the official Microsoft Tech Community website.

Find the Viva Learning Forum

Use the search bar or navigate through the products menu to locate the specific Viva Learning community forum.

Create a Support Post

Click the button to start a new discussion. Clearly state that your Copilot Academy learning path is stuck on 'In progress' and list any specific modules that appear inactive or deleted.

Wait for Specialist Intervention

Monitor your post for replies from Viva Learning specialists, who can investigate the inactive learning items and manually correct your completion status from the backend.

Scope Limitation: Posting directly in the Viva Learning community ensures your query reaches the right administrators, saving you time and avoiding generic troubleshooting steps that cannot fix backend sync issues.

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Frequently Asked Questions

Why is my Viva Learning course stuck in progress even though I finished all videos?

This usually happens if one of the modules in the learning path has been deleted, becomes inactive, or fails to sync properly with the backend servers, preventing the overall path from registering as 100% complete.

Can the general Microsoft Answers support team fix my Copilot Academy progress?

No, general support lacks the specific administrative access needed for Viva Learning. You must reach out directly to the Viva Learning community specialists.

Will I lose my current learning progress if a module is updated or deleted?

Usually, your completed modules are saved in the system. However, if a required module is removed from the curriculum, the overall path may glitch and stay 'In Progress' until an administrator corrects the status.

Microsoft Copilot Issues