Copilot Not Working

How to Fix Microsoft Forms Copilot Failed to Generate Content

Maira Mehtab Sep 22, 2026 869 views

Question details

Users are unable to automatically create quizzes or content using Copilot in Microsoft Forms due to a consistent generation error, despite having an active Copilot subscription.

Product: Microsoft Forms
Device & OS: not provided
Scenario: Using the Copilot feature in Microsoft Forms to automatically generate a quiz or structured form from a prompt.
Observed behavior: Clicking 'Generate' triggers the error message: 'Failed to generate content. Please modify the description or try again later.', and the quiz fails to render.

Before you start

Verify that your internet connection is stable and ensure you are currently signed into the correct Microsoft account that holds an active Copilot Pro or enterprise subscription.

Solution 1Recommended

Verify Subscription and Perform Basic Browser Checks

Rule out temporary browser cache conflicts, account synchronization glitches, or expired subscription statuses.

Since Copilot relies heavily on cloud-based processing and real-time subscription validation, temporary glitches in your browser or a lapsed Microsoft 365 subscription can trigger generation failures. Checking these first is the quickest path to resolution.

Check Subscription Status

Log in to your Microsoft account portal and confirm that your Microsoft 365 Family, Personal, or Enterprise subscription, along with the Copilot Pro add-on, is active and has not expired.

Clear Browser Cache or Switch Browsers

Open your browser settings to clear the cache and cookies. Alternatively, try accessing Microsoft Forms from an entirely different browser (such as Edge, Chrome, or Firefox) or via an Incognito/InPrivate window.

Retry Content Generation

Navigate back to Microsoft Forms, select 'Generate', and try recreating your quiz with a slightly modified or shorter prompt description.

Server-Side Delays: If these steps do not work immediately, the issue may be a temporary Microsoft server outage. Try waiting a few hours before attempting to generate the quiz again.

Solution 2

Report the Ongoing Issue to Microsoft Support

Escalate unresolved server-side generation failures directly to Microsoft support for further investigation.

Free Microsoft Office alternative

Use WPS Office and WPS AI for Smart Content Generation

Experiencing downtime or generation errors with Microsoft Copilot? Switch to WPS Office. It provides a lightweight, robust alternative to Microsoft Office, complete with seamless WPS AI features to help you outline, write, and generate document content reliably.

1. Download and Install: Visit the official WPS Office website to download and install the software for free across your devices.
2. Open a New Document: Launch WPS Writer or WPS Presentation depending on the type of content you want to create.
3. Activate WPS AI: Click the WPS AI widget within the application to start generating text, summaries, or structured question outlines instantly.

Fully compatible with Microsoft Word, Excel, and PowerPoint file formats.Built-in WPS AI to reliably generate text, document outlines, and summaries.Completely free core features with a lightweight installation package.Familiar tabbed user interface ensuring a seamless migration from Microsoft 365.

microsoft office alternative - wps office

Frequently Asked Questions

Why does Microsoft Forms Copilot say 'Failed to generate content'?

This error usually occurs due to temporary server outages on Microsoft's end, an expired Copilot Pro subscription, browser cache conflicts, or a complex prompt description that the AI struggles to process.

Does Copilot in Microsoft Forms require a specific subscription?

Yes, to access and use Copilot features within Microsoft Forms, you must have an active Microsoft 365 subscription paired with an appropriate Copilot add-on, such as Copilot Pro for individuals or a Copilot Enterprise license.

Can modifying my prompt fix the content generation error?

Yes, sometimes modifying your prompt to be more specific, significantly shorter, or less complex can help the AI successfully process your request if the error is caused by prompt formatting rather than a server outage.

Are there workarounds when Microsoft Forms Copilot is completely down?

If the feature remains unavailable due to server issues, you can manually build your quiz in Forms, or use alternative AI tools like WPS AI to generate your quiz questions and answers, then copy them directly into Microsoft Forms.

Microsoft Copilot Issues