Copilot Not Working

Fix Custom Copilot Not Returning HTML Links or Tables from Dataverse

Maira Mehtab Sep 20, 2026 868 views

Question details

The user is experiencing an issue where a custom Copilot fails to output HTML links and tables when retrieving data from email templates stored in a Dataverse table.

Product: Microsoft Copilot
Device & OS: not provided
Scenario: Querying a custom Copilot to retrieve formatted HTML email templates containing pictures, hyperlinks, and tables from Dataverse.
Observed behavior: The Copilot does not return the hyperlinks or table structures, likely due to limitations in how it processes and renders HTML content.

Before you start

Ensure that your Dataverse table columns are properly configured with the correct data types, such as Rich Text, and verify that the HTML content inside the templates is well-formed before troubleshooting the Copilot rendering.

Solution 1Recommended

Consult the Microsoft Copilot Q&A Community

Since HTML processing limitations from Dataverse often require backend workarounds or official feature updates, posting in the specialized Copilot Q&A channel is the best step for specialized assistance.

Custom Copilots often sanitize or strip out complex HTML elements like tables and hyperlinks for security and UI formatting reasons.

To get tailored assistance for your specific Dataverse architecture, engaging with Microsoft engineers and Power Platform experts is highly recommended.

Navigate to Microsoft Q&A

Open your web browser and go to the official Microsoft Q&A website. Use the search bar or tag filtering to find the Microsoft Copilot section.

Detail your custom Copilot scenario

Create a new thread detailing your custom Copilot setup. Mention the specific Dataverse connection and provide examples of the exact HTML elements (such as href links, img tags, and table structures) that are failing to render.

Engage with Microsoft experts

Monitor your thread for responses. Community experts can advise you on whether you need to use Adaptive Cards instead of raw HTML to display tables and links in the Copilot chat interface.

Current Copilot Limitations: Custom Copilots may currently strip out certain HTML tags to prevent layout breakage in the chat interface. You may need to format your Dataverse output to match supported display structures like Adaptive Cards.

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Frequently Asked Questions

Why does my custom Copilot strip out HTML links and pictures?

By default, many AI models and chat interfaces sanitize raw HTML output to prevent injection vulnerabilities and layout breakage. This safety mechanism often results in hyperlinks, pictures, and complex tables being removed from the final response.

Can I force Microsoft Copilot to display tables from Dataverse?

Displaying raw HTML tables directly from Dataverse via Copilot can be challenging. A common workaround is configuring specific display cards, such as Adaptive Cards, to map and present tabular data securely within the chat interface.

Does Dataverse support rich text HTML storage?

Yes, Dataverse fully supports storing rich text and HTML within its columns. The limitation typically lies in how the connected application, like a custom Copilot, processes and renders that specific rich text data upon retrieval.

Microsoft Copilot Issues