OneDrive File Issues

Fix OneDrive Folders Missing in Microsoft 365 Mobile App

Rana Garcia Oct 10, 2026 870 views

Question details

Users are unable to view specific OneDrive folders when accessing their account through the Microsoft 365 mobile application.

How to Fix OneDrive Folders Missing in the Microsoft 365 Mobile App

Product: Microsoft 365 Mobile App
Device & OS: not provided
Scenario: Browsing synced files and cloud folders inside the Microsoft 365 mobile application.
Observed behavior: Certain OneDrive folders are completely missing or not visible in the mobile app interface, even though they should be available.

Before you start

Verify that your mobile device has a stable internet connection and check OneDrive via a web browser to ensure the missing folders have not been accidentally deleted or moved.

Solution 1Recommended

Update the App and Re-authenticate Your Account

Refreshing your account session and updating the app clears temporary glitches that prevent folders from syncing properly.

Sync issues between OneDrive and the Microsoft 365 mobile app can often be resolved by forcing a session refresh. Outdated app versions may also contain known bugs that disrupt folder visibility.

Check for updates

Open the App Store (iOS) or Google Play Store (Android), search for 'Microsoft 365', and tap 'Update' if a new version is available.

Sign out of the app

Launch the Microsoft 365 mobile app, tap your profile icon in the top left corner, and select 'Sign out'.

Sign back in

Close the app completely, reopen it, and sign back in using your Microsoft account credentials to force a fresh sync of your OneDrive folders.

Update the App and Re-authenticate Your Account

Quick Tip: Pull down on the 'Files' screen after signing back in to manually trigger a refresh of your folder list.

Solution 2

Verify Permissions and Reinstall the App

If standard troubleshooting fails, the issue may stem from revoked access permissions or a corrupted local app cache.

Free Microsoft Office alternative

Use WPS Office to Access Your OneDrive Files Seamlessly

If the Microsoft 365 app continues to hide your folders, switch to WPS Office. It is a free, lightweight alternative that connects smoothly to OneDrive, ensuring high compatibility with all your Microsoft Word, Excel, and PowerPoint files.

1. Download WPS Office: Install WPS Office from your mobile app store and open the application.
2. Open Cloud Storage: Navigate to the 'Open' tab at the bottom of the screen and select 'Add Cloud Storage'.
3. Connect to OneDrive: Select 'OneDrive' from the list, sign in with your Microsoft account, and instantly view all your synced folders.

Free and lightweight mobile app for both iOS and Android devicesDirectly link and browse your OneDrive cloud folders without sync display issuesFully compatible with Microsoft Office formats including DOCX, XLSX, and PPTXFamiliar user interface makes it easy to migrate and manage your files

microsoft office alternative - wps office

Frequently Asked Questions

Why are shared OneDrive folders not showing up in my mobile app?

Shared folders often need to be manually added to your own OneDrive view. Log in to OneDrive via a web browser, go to the 'Shared' section, select the missing folder, and click 'Add shortcut to My files'. It will then sync and appear in your mobile app.

Does clearing the app cache help with missing OneDrive folders?

Yes, clearing the app cache can resolve display bugs. On Android, go to Settings > Apps > Microsoft 365 > Storage, and tap 'Clear Cache'. On iOS, you will need to offload or reinstall the app to clear the cache effectively.

Are there folder limits in the Microsoft 365 mobile app?

While there are no strict display limits, navigating a OneDrive account containing hundreds of thousands of files or deeply nested folders may cause sync delays or missing views over slower mobile connections.

Document & File Issues