OneDrive File Issues

Fix OneDrive Folders Missing from Android Mobile App

Maira Mehtab Sep 22, 2026 869 views

Question details

The user is unable to view their folders in the Android OneDrive app, seeing only photos, even though the folders remain fully visible and accessible on a laptop.

Product: Microsoft OneDrive
Device & OS: Android
Scenario: Accessing and managing cloud files through the OneDrive mobile application on an Android device.
Observed behavior: The OneDrive Android app fails to display any folders and only shows photos, despite the folders being present on the account when viewed via a computer.

Before you start

Ensure you know your Microsoft account email and password, as troubleshooting will require you to sign back into the OneDrive app.

Solution 1Recommended

Clear the OneDrive App Cache and Data

Resetting the OneDrive app's local data forces it to re-sync with the server, which usually restores missing folders on Android devices.

This issue often stems from a local syncing glitch or corrupted cache within the mobile app. Clearing the data will give the app a fresh start without deleting your actual cloud files.

Open Android Settings

Navigate to your Android device's Settings menu and select 'Apps' or 'App Management'.

Locate OneDrive

Scroll through the list of installed applications and tap on 'OneDrive'.

Clear Storage

Tap on 'Storage' or 'Storage & cache', then press 'Clear Cache' followed by 'Clear Data' (or 'Clear Storage').

Sign In Again

Reopen the OneDrive app on your phone, enter your Microsoft credentials to sign in, and check if your folders are now visible.

Your Files Are Safe: Clearing the app data only removes local configurations and temporary files on your phone. It will not delete or affect the files stored securely in your Microsoft cloud account.

Solution 2

Report the Issue and Use Web Access

If clearing the cache does not resolve the missing folders, there may be a service issue. You can report it and use a temporary workaround.

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Frequently Asked Questions

Why is my OneDrive app only showing photos on Android?

This is usually caused by a local syncing error or a corrupted app cache on your Android device. Clearing the app's cache and data forces OneDrive to refresh its connection to the server, which typically restores the folder view.

Will clearing OneDrive data delete my stored files?

No. Clearing the app data and cache only removes temporary files, local settings, and login data on your specific phone. All your uploaded files and folders remain safely stored in your Microsoft cloud account.

How can I access my OneDrive folders if the Android app remains broken?

If the app continues to malfunction, you can access your folders by logging into the OneDrive website via your phone's web browser. Alternatively, you can access them from a desktop computer or link your OneDrive account to a third-party app like WPS Office.

Is this missing folder issue specific to my Android device?

Usually, no. This type of syncing bug is known to affect various Android models and multiple users as a mobile service issue, rather than being a hardware problem with a specific device like the Galaxy S20.

Document & File Issues