OneDrive File Issues

How to Fix OneDrive Folders Missing After a Mobile App Update

Emma Brown Sep 27, 2026 869 views

Question details

Users are unable to see their folders or albums in the OneDrive mobile app after installing an update, even though their storage capacity usage remains unchanged.

How to Fix OneDrive Folders or Albums Missing After a Mobile App Update

Product: Microsoft OneDrive
Device & OS: not provided
Scenario: Trying to view previously created folders and albums in the OneDrive mobile app after a recent software update.
Observed behavior: Folders and albums disappear from the standard album view in the mobile app, but the files still exist in the account and can be successfully accessed via the OneDrive web interface.

Before you start

Log into your OneDrive account via a web browser to confirm your files and folders are still safely stored. Do not delete or recreate any folders in your mobile app, as this could cause sync conflicts or accidental data loss.

Solution 1Recommended

Locate Missing Folders via the 'My files' View

Bypass the bugged album view by navigating directly to the root file directory in the OneDrive app.

In many cases, the recent mobile update only disrupts how the album interface displays shortcuts. The actual folder structure remains intact and can be accessed through the main file directory.

Open the OneDrive App

Launch the Microsoft OneDrive application on your mobile device.

Navigate to Files

Tap on the 'Files' tab, typically located at the top or bottom navigation bar depending on your app version.

Select 'My files'

Tap on 'My files' from the directory list. You should now be able to see and access all the folders and albums that were previously created.

Locate Missing Folders via the 'My files' View

Solution 2

Access Company Files Using OneDrive on the Web

If you are on a corporate account and files are completely missing from the mobile app, use the web version to bypass this known Microsoft bug.

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Frequently Asked Questions

Are my missing OneDrive albums permanently deleted?

No. If your overall storage usage remains unchanged, your files are still safe in your account. The issue is isolated to how the mobile app displays folders in its album view.

Why did my OneDrive folders disappear right after an update?

Mobile app updates can sometimes alter default view settings, clear app cache unexpectedly, or introduce temporary user-interface bugs. This often hides folders from shortcuts without actually deleting the data.

When will Microsoft fix the missing company files bug in the mobile app?

Microsoft is aware of this known synchronization issue affecting some corporate accounts, but an exact timeline for a fix varies. In the meantime, accessing your company files via the web browser is the officially recommended workaround.

Document & File Issues