'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Fix HDR Video Upload Fails from iPhone to OneDrive
Question details
The user needs to resolve an issue where HDR videos transferred to an older iPhone fail to upload to the OneDrive app from the Camera Roll.
- Product
- Microsoft OneDrive
- Device & OS
- iOS (iPhone)
- Scenario
- Uploading an iPhone 13 Pro Max HDR video that was transferred to an iPhone 6s using the OneDrive mobile app.
- Observed behavior
- The OneDrive app fails to upload the video and displays an error stating it cannot retrieve the item from the Camera Roll, even though other cloud applications can upload it successfully.
Ensure your iPhone has a stable internet connection and that iOS is updated to the latest version supported by your device before resetting the app.
Reset the OneDrive App via iOS Settings
Resetting the OneDrive app clears temporary data and refreshes permissions, which can resolve access issues preventing Camera Roll items from uploading.
Since the video uploads successfully to other cloud platforms, the issue is isolated to the OneDrive app's cache or its ability to interface with the iOS Camera Roll.
Swipe up from the bottom of your iPhone screen to open the app switcher, locate the OneDrive app, and swipe it up to close it completely.
Open the App Store, search for OneDrive, and tap 'Update' to ensure you are running the latest version of the application.
Open your iPhone 'Settings', scroll down until you find 'OneDrive', and tap on it. Under the Troubleshooting section, toggle on the available reset options, such as 'Clear Account Settings'.
Restart your iPhone. Once powered back on, launch the OneDrive app, sign in if prompted, and attempt to upload the HDR video from your Camera Roll again.
Try WPS Office for Seamless File Management
While troubleshooting Microsoft OneDrive media upload issues, consider trying WPS Office for a streamlined document management experience. It is a powerful, lightweight alternative to Microsoft Office that includes built-in cloud storage functionality, ensuring your important files are accessible anywhere.
Frequently Asked Questions
Why does OneDrive say it cannot retrieve items from my Camera Roll?
This error typically occurs when the OneDrive app encounters a temporary glitch with iOS permissions or corrupted cache data. Resetting the app from the iOS Settings and ensuring OneDrive has 'All Photos' access in your Privacy settings usually resolves it.
Are HDR videos fully supported on the OneDrive mobile app?
Yes, OneDrive supports backing up HDR videos. However, transferring a heavy HDR video from a newer device (like an iPhone 13 Pro Max) to an older device (like an iPhone 6s) can sometimes cause format handling issues during the upload process.
How do I report a persistent bug in the OneDrive iOS app?
You can report bugs directly to Microsoft by opening the OneDrive app, tapping on your profile picture or the 'Me' icon, selecting 'Help and feedback', and then choosing the option to report a problem.
