OneDrive File Issues

How to Fix OneDrive Not Uploading Videos from iPhone

Huda Qurayshi Oct 10, 2026 868 views

Question details

The user needs to resolve an issue where OneDrive stops uploading videos from an iPhone camera roll, even though photos sync correctly and there is adequate storage space.

How to Fix OneDrive Not Uploading Videos from iPhone

Product: OneDrive
Device & OS: iOS
Scenario: Syncing iPhone camera roll media to cloud storage.
Observed behavior: Photos upload successfully, but videos fail to sync despite the 'Include Videos' setting being enabled and sufficient storage being available.

Before you start

Ensure your iPhone is connected to a stable Wi-Fi network, as uploading large video files over cellular data may be restricted by your current iOS settings.

Solution 1Recommended

Clear OneDrive Account Settings

This is the most effective method to resolve account synchronization glitches without losing your files or reinstalling the app.

Clearing account settings forces the OneDrive app to reset its local login state and sync cache. This often resolves media upload freezes caused by interrupted sync cycles.

Open iPhone Settings

Navigate to your iPhone's home screen and open the iOS Settings app.

Locate OneDrive

Scroll down through the list of installed applications and tap on OneDrive.

Enable Clear Account Settings

Find the 'Clear Account Settings' toggle within the menu and turn it on.

Restart and Sign In

Restart your iPhone, open the OneDrive app, and sign in to your Microsoft account again to initiate a fresh sync.

Safe Process: This process will not delete any files already backed up to your OneDrive cloud or saved locally on your iPhone.

Solution 2

Verify App Permissions and Background Activity

Ensure OneDrive has the necessary iOS permissions to access and upload your videos in the background.

Free Microsoft Office alternative

Experience Seamless File Management with WPS Office

Looking for a reliable way to manage and sync your documents across devices? WPS Office is a free, lightweight alternative to Microsoft Office that includes built-in cloud storage for seamless file management and robust local editing.

1. Download WPS Office: Visit the App Store on your iPhone and search for WPS Office to download the free application.
2. Sign In to WPS Cloud: Open the app and create a free account to instantly activate your cloud storage.
3. Manage Files Easily: Use the 'Files' tab to easily upload, organize, and sync your documents across all your devices.

Fully compatible with Microsoft Office formats (Word, Excel, PowerPoint)Built-in WPS Cloud for reliable document syncing across mobile and desktopLightweight application that saves device storage spaceUser-friendly interface for effortless file management on iPhone and other platforms

Frequently Asked Questions

Why does OneDrive upload photos but not videos from my iPhone?

Video files are significantly larger than photos and might get stuck if cellular data uploading is restricted, if there is a temporary account sync error, or if background app refresh is turned off in your iOS settings.

Will clearing my OneDrive account settings delete my videos?

No. Clearing account settings only resets your login cache and sync state on the local device. It does not delete any files stored on your iPhone camera roll or in your cloud storage.

What should I do if videos still won't upload after reinstalling the app?

If clearing account settings and reinstalling the app do not work, check if your OneDrive storage quota is full. If space is available, you may need to contact Microsoft OneDrive support for account-specific diagnostics.

Document & File Issues