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How to Fix OneDrive Camera Upload Stopping on iPhone
Question details
The user needs to resume or complete the upload of their iPhone camera roll to OneDrive after the automatic sync process stops partway through.
- Product
- OneDrive
- Device & OS
- iOS
- Scenario
- Backing up a large library of photos and videos from an iPhone to OneDrive cloud storage.
- Observed behavior
- The Camera Upload feature stalls or stops working after uploading only a portion of the files, leaving the remaining media unsynced.
Ensure your iPhone is connected to a stable, high-speed Wi-Fi network and plugged into a power source, as large uploads require significant battery and bandwidth to complete uninterrupted.
Optimize iPhone Settings and Restart the Sync
Adjust your iPhone's power settings and refresh the OneDrive app to force the camera upload process to resume.
Apple's iOS operating system often suspends background tasks like large file uploads to conserve battery and memory. Adjusting these settings usually prompts OneDrive to resume syncing.
Go to your iPhone's Settings > Battery, and toggle off 'Low Power Mode' to ensure background tasks have permission to run.
Open the OneDrive app, navigate to your profile icon (Me) > 'Settings' > 'Camera Upload', and ensure it is toggled on. Leave the app open on the screen while the device is plugged into a charger.
If the upload is still stuck, sign out by tapping your profile icon, going to Settings, and selecting 'Sign Out'. Restart the app and sign back in to refresh the connection.
Open the App Store to ensure OneDrive is updated to the latest version. Additionally, check Settings > General > Software Update to ensure your iOS is current.
Manually Upload Remaining Photos and Videos
If the automatic sync stops consistently, manually selecting the unsynced items is a reliable workaround to complete the backup.
A Better Way to Manage Cloud Documents on Your iPhone
While resolving OneDrive media upload issues, consider WPS Office as a lightweight, reliable alternative for your document management. Enjoy seamless cloud integration, perfect Microsoft Office compatibility, and a smooth mobile experience without heavy resource usage.
- 1. Download WPS Office: Get WPS Office for free from the Apple App Store.
- 2. Connect Your Cloud: Open the app, go to the Cloud tab, and securely link your OneDrive account.
- 3. Manage Files Easily: Access, edit, and save your documents directly to your cloud storage without sync frustrations.
Frequently Asked Questions
Why does OneDrive camera upload pause in the background on my iPhone?
iOS restricts background activity to conserve battery and memory. If you open other resource-heavy apps or if the screen locks, iOS may suspend the OneDrive sync. Leaving the app open on the screen while charging usually prevents this.
Does OneDrive compress photos uploaded from an iPhone?
No, if you use the Camera Upload feature, OneDrive uploads the photos and videos in their original size and format, without compressing them.
Will deleting photos on my iPhone also delete them from OneDrive?
If you are using the standard Camera Upload feature, deleting a photo from your iPhone's local storage will not delete the backed-up copy in OneDrive. However, always verify the backup is complete before deleting local files.
How can I check how much OneDrive storage I have left?
Open the OneDrive app, tap your profile icon (Me) in the top left corner, and look at the storage progress bar below your account name to see your available space.
