SharePoint Document Issues

How to Fix SharePoint Online Error HRESULT 0x80131904 When Opening a List

Muhammad Talha Oct 14, 2026 870 views

Question details

Users cannot access a custom SharePoint list or its settings due to an exception error occurring upon opening the default view.

How to Fix SharePoint Online Error HRESULT 0x80131904 When Opening a List

Product: SharePoint Online
Device & OS: not provided
Scenario: Attempting to open a custom list or navigate to its list settings using the default AllItems.aspx view.
Observed behavior: The page fails to load the list data and instead displays a 'Something went wrong - Exception from HRESULT: 0x80131904' error message.

Before you start

Ensure you have Site Owner or Full Control permissions for the SharePoint site, as you will need administrative access to navigate through Site Contents and modify list settings.

Solution 1Recommended

Create a New Default View via Site Contents

Bypass the corrupted default view (AllItems.aspx) by accessing the list settings indirectly and establishing a newly created view as the default.

Often, the HRESULT 0x80131904 error is isolated to a specific corrupted view rather than the entire list database. Creating a new view restores your ability to access the data without losing any stored items.

Navigate to Site Contents

Open your SharePoint Online site and click on 'Site Contents' located in the left-hand navigation pane.

Access List Settings

Locate the problematic custom list in the Site Contents area, click the ellipsis (three dots) next to the list name, and select 'Settings' from the context menu.

Create a New View

Scroll down to the bottom of the List Settings page to the 'Views' section and click the 'Create view' link. Choose 'Standard View' as your starting point.

Set as Default

Type a name for your new view, ensure the 'Make this the default view' checkbox is ticked, and click 'OK' to save.

Update Site Navigation

Edit your site's navigation menu to replace any old links pointing to AllItems.aspx with the URL of your newly created default view.

Create a New Default View via Site Contents

Workaround Achieved: Your list data is now accessible again. Be aware that manually navigating to the old AllItems.aspx URL may still trigger the error.

Solution 2

Check for SharePoint Online Throttling

Investigate whether the error is a symptom of Microsoft 365 throttling your SharePoint tenant due to excessive requests or resource usage.

Free Microsoft Office alternative

Boost Your Productivity with WPS Office

While resolving complex SharePoint and Microsoft 365 server errors, consider using WPS Office for your local document tasks. It provides a lightweight, seamless, and completely free alternative to Microsoft Office, letting you edit documents without encountering heavy server dependencies.

1. Download the Installer: Visit the official WPS Office website and click the free download button for your operating system.
2. Install the Software: Run the downloaded installation file and follow the quick setup wizard to install the software on your device.
3. Open Your Files: Launch WPS Office and instantly open your existing Word, Excel, or PowerPoint files without worrying about format conversion issues.

Fully compatible with Microsoft Office formats including DOCX, XLSX, and PPTX.Lightweight application that uses minimal PC system resources.Familiar user interface ensuring zero learning curve for Office users.Built-in PDF editing, document merging, and cloud syncing capabilities.

microsoft office alternative - wps office

Frequently Asked Questions

What causes the HRESULT 0x80131904 error in SharePoint Online?

This exception generally occurs when a specific list view becomes corrupted or when the SharePoint tenant applies server-side throttling due to excessive database queries and API calls.

Will creating a new default view delete my SharePoint data?

No. Views are simply graphical representations of the data stored in your list. Creating a new view does not delete or alter the underlying list items and columns.

How can I prevent SharePoint list throttling in the future?

To minimize the risk of being throttled, ensure you index columns used for sorting or filtering, avoid exceeding the 5,000 item list view threshold, and optimize external scripts to batch API requests.

Can I permanently fix or delete the broken AllItems.aspx view?

If you are unable to access the view entirely, you may not be able to delete it via the standard interface. Relying on the new default view is the standard workaround. For permanent deletion, using PowerShell or contacting Microsoft Support may be required.

Document & File Issues