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How to Troubleshoot SharePoint Error HRESULT 0x80131904
Question details
Users need to resolve an error preventing them from accessing SharePoint sites that contain multiple lists.
- Product
- SharePoint Online
- Device & OS
- not provided
- Scenario
- Accessing a SharePoint site or page containing multiple lists during active workflows.
- Observed behavior
- The system displays an 'Exception from HRESULT: 0x80131904' error message, typically due to SharePoint Online service limits or throttling.
Verify if the error occurs consistently for all users or is isolated to specific lists, as this helps determine if it is a tenant-wide throttling issue.
Review Usage Patterns for SharePoint Throttling
Determine if the error is caused by exceeding SharePoint service limits and adjust usage patterns.
SharePoint Online uses throttling to maintain optimal performance across all tenants. When a site with multiple lists exceeds the allowed number of requests, it triggers the HRESULT 0x80131904 error.
Check whether the error happens during peak usage times, affects specific users, or only triggers when accessing certain large lists.
Consult Microsoft's official documentation regarding HRESULT 0x80131904 and implement strategies to avoid throttling, such as reducing the number of simultaneous list queries.
Create a Service Request via Microsoft 365 Admin Center
Escalate the issue to Microsoft Support if throttling adjustments do not resolve the backend error.
Try a Lightweight Alternative for Your Document Workflows
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- 1. Download the software: Visit the official WPS Office website to download the free installer.
- 2. Install WPS Office: Run the installation file and follow the on-screen prompts to set up the suite on your device.
- 3. Open and edit files: Launch WPS Office to instantly open, edit, and save your existing Microsoft Office documents without facing cloud throttling limits.
Frequently Asked Questions
What does Exception from HRESULT 0x80131904 mean?
This error code typically indicates that your SharePoint site is experiencing throttling or has hit backend service limits. It is often triggered when a site containing multiple lists generates excessive server requests in a short period.
Can I fix SharePoint throttling issues myself?
As a standard user, you cannot disable or bypass throttling. You can mitigate it by reducing the number of requests or optimizing list views, but persistent issues require your IT administrator to contact Microsoft Support for backend adjustments.
Why does SharePoint Online throttle requests?
Microsoft employs throttling in SharePoint Online to prevent any single user or tenant from consuming too many resources. This ensures reliable performance, speed, and uptime for everyone sharing the cloud infrastructure.
